Romana Resort & Spa

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Overall Ratings & Reviews Romana Resort & Spa

Traveloka (538)
Other sources (195)
8.4
Very Good
From 538 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.7

Meal

8.0

Location

8.4

Service and Facilites

8.5

People often mention about Romana Resort & Spa
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房間空間 (5)
工作人員友善度 (4)
口味 (4)
飯店內餐廳 (4)
適合家庭入住 (2)
用餐氛圍 (2)
臥室 (2)
菜色多樣性 (2)
價格 (2)
距市中心的距離 (1)
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Traveler Reviews Romana Resort & Spa

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Customer reviews
D***g
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10.0
/10
Reviewed 1 week(s) ago
Been here many times but always satisfied, all the staff are enthusiastic and friendly.
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T***u
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8.5
/10
Reviewed 2 week(s) ago
Beautiful and clean beach, room with sea view
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+3
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Duong T. B. L.
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5.0
/10
Reviewed 19 week(s) ago
The hotel building is like a dormitory, everything is old and moldy, poor soundproofing, can't rest, even if someone sneezes in the next room you can hear it
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2 people find it helpful
VanHong N.
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Staycation
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7.3
/10
Reviewed 48 week(s) ago
Breakfast is not delicious, salty and not fresh The worst thing is too many mosquitoes, my child was bitten by dozens of mosquitoes, everyone should pay attention to this The entrance is dark and steep at night
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5 people find it helpful
Accommodation's Reply
13 Jan 2025
Hello! Thank you for your interest in Romana Resort & Spa Phan Thiet. We appreciate and appreciate your sincere comments. The problems you encounter will be summarized and sent to the Resort management to help Romana overcome and bring the most satisfactory service to customers. Best regards!
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Truong T. K. K.
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8.8
/10
Reviewed 49 week(s) ago
Big and beautiful beach and the garden as well. Staffs are friendly. I got a room with a very nice view. Highly recommend!
2 people find it helpful
Accommodation's Reply
30 Dec 2024
Hello! Thank you for your interest in Romana Resort. We look forward to continuing to accompany you and your family on your vacations in Phan Thiet - Mui Ne on your next visits. Best regards!
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d***n
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Staycation
icon-origin-TRAVELOKA
6.1
/10
Reviewed 76 week(s) ago
The corner room I stayed in was introduced as one of the most beautiful in the whole complex, but when I entered, there was a musty smell, the water smelled strongly of alum, and because there were many trees in front, there were also many mosquitoes. Let's go back to the beginning. The receptionists were not really friendly, guests had to walk to their rooms, so if you wear heels, it will be a bit tiring because of the slope. The restaurant's breakfast had few choices, the taste was quite unstable, but the staff at the restaurant were very cute.
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9 people find it helpful
d***n
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Staycation
icon-origin-TRAVELOKA
6.1
/10
Reviewed 76 week(s) ago
I am very dissatisfied with some of the receptionists here. In the same segment, I see many resorts in the area doing that job very well. What I notice most is the musty smell and the alum smell from the water.
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9 people find it helpful
d***n
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Staycation
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6.5
/10
Reviewed 76 week(s) ago
I like this room, spacious, comfortable and very airy. There is welcome fruit prepared when checking in (other rooms do not have it), but what I am most afraid of is that the water from the tap here is too alum-stained.
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9 people find it helpful
Huong N.
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5.6
/10
Reviewed 82 week(s) ago
Phòng 2tr2 mà quá cũ kỷ, ăn sáng quá tệ mà phụ thu trẻ em 400k/ người. Khăn tắm thì vàng như giẻ lau chùi. Toilet thì ố vàng và có mùi hôi. Cầu thang máy thì hư. Từ tối đến sáng điện cúp 5-6 lần. Nói chung là hết sức tệ.
2 people find it helpful
loi q. t.
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Business
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5.0
/10
Reviewed 88 week(s) ago
My first stay in this resort was 8 years ago and I kept coming back many time since then. However, this is my last booking with Romana! The room is not well design for noise cancellation but the resort organize anh party for anh group tour. They sing karaoke and make noise until late night. We cannot relax at all since 6pm when party starts. This is the worst ever experience and definitely never comes back to Romana. Good bye :)
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5 people find it helpful
Nguyen T. Q.
icon-origin-TRAVELOKA
6.5
/10
Reviewed 92 week(s) ago
Resort nên cần tái đầu tư, nâng cấp dịch vụ, đầu tư nâng cấp hơn món ăn, các hoạt động giải trí gần như không có gì; ngoại trừ không gian tương đối thoáng mát, nhân viên lịch sự, gần gũi, xử lý yêu cầu khá nhanh.
4 people find it helpful
Vo Thi Y.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 93 week(s) ago
Bãi biển đẹp, trước tết ít khách lưu trú nên buổi sáng chỉ được chọn món.
3 people find it helpful
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James W.
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8.2
/10
Reviewed 132 week(s) ago
Service is good, however breakfast is not delicious and rich.
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2 people find it helpful
Boo L.
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10.0
/10
Reviewed 132 week(s) ago
Nice, friendly and helpful staffs. Almost 20 years but it has really good maintenance. Spending 2 nights here was a good choice with affordable price, good breakfast and clean room. The beach is not really clean but still acceptable because it's Phan Thiet.
3 people find it helpful
Dong D. T.
icon-origin-TRAVELOKA
5.4
/10
Reviewed 133 week(s) ago
A very bad mental experience. The cleaning staff uses the pool water to wash the rags. If the customer forgets money in the laundry, the staff will take it away. Management is always looking for ways to avoid. No respect for customers. Only good at apologizing. There is no satisfactory solution. Their business ethos. Makes me feel like they don't respect their customers
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7 people find it helpful
Nhat T. M.
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9.7
/10
Reviewed 138 week(s) ago
3rd experience here. Equipment is not new. In addition, the space and villa are still comfortable and separate.
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6 people find it helpful
Ung Q. C.
icon-origin-TRAVELOKA
6.3
/10
Reviewed 142 week(s) ago
Room is too old and not comfortable enough.
2 people find it helpful
HAU Q. T.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 144 week(s) ago
I also considered many options in Phan Thiet before coming here, but seeing the Resort's image on Traveloka made a good impression, I booked it right away. And after arriving at the Resort, I was very satisfied with the reception and enthusiasm of the receptionists and staff of the resort, helping me have a very good experience, meeting the criteria of "resorting" here. Thank you everyone for supporting us enthusiastically when we came here, and we will definitely come back to Romana many more times !!!!
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9 people find it helpful
Dang N. T.
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8.5
/10
Reviewed 147 week(s) ago
The room is a bit old, the air conditioner is not very good... the rest is ok
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5 people find it helpful
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Edwin W. S. T.
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6.1
/10
Reviewed 148 week(s) ago
We booked the room for 3 adults, they gave us only 1 shampoo and 1 body soap. The breakfast beyond par and it 's not clean, the fruit full of bugs, the bread infested with many insect. Check in really terrible, first receptionist immediately told me if I had just booked in a few minutes and I told them how can she tell me that I told her why did not she check first. The receptionist was very awfully impolite and unfriendly.
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