Overall Ratings & Reviews Comfort Suites Gallup East Route 66 and I-40

This place and most good hotels in Gallup and in this particular area are by the freeway and so lot of noise of the passing by night 18-wheelers. So be wary.

Hotel is clean and well maintained. What makes it unique are the displays dedicated to military veterans. They have a room dedicated to the Navajo Code Talkers. The lady that runs breakfast is the daughter of a Navajo Code talker named John Kinsel. You could easily spend an hour wandering around the lobby reading the stories and taking pictures. One of the more impressive places I’ve stayed while traveling.

The pride in this location is amazing. Certainly one of the most patriotic places I’ve ever been.

I often travel home and book at this location because I enjoy the stay. I did have a bit of a sour experience this time around as I had overslept on my check out morning. When I called the front to kindly request a late check out, I was told they could not accommodate me because that sort of request needs to be made the day before. I understand the availability of the hotel may have not made this an option, but the lack of willingness diminished the value of the benefits at this location.

Recognize staff and they are all very helpful.

We have always stayed here, and have enjoyed it. Close to favorite restaurant and the casino.

Bed had bed bugs and when talking with the front desk, they stated they couldn’t put me in a different room and that I couldn’t go bck to that room. Basically they didn’t help me. Jst gave me a refund and I left. Remind you, this was 1am in the morning.

Excellent place to stay. Wonderful breakfast and staff.

It was quiet for being so close to the hwy and train tracks. I was surprised. The room was nice clean and the breakfast was good!

Very comfortable and clean Nice breakfast

I used Hotels.com thinking that it would be cheaper than booking on my own -- the price was the same -- the main reason I picked Comfort Suites was because the website indicated that there was a POOL -- when I checked in there is a sign indicating their POOL was out of order -- I mentioned this to the clerk who said the POOL has been out of order since OCTOBER 2024 and that the website has updated it's information

Great place to stay. Loved all of the tributes to veterans!!

I did not feel welcome. Neither of the front desk staff made eye contact. When asked if there was a first-floor room, she answered, "No, it's full." A better answer would have been, "I am sorry, sir, our first floor is full." Second, the AC did not work; there was a loud noise coming from the unit. She told me to "turn it off, then turn it back on." Seriously! When I pressed her on it, she TOLD me that "I would have to come down and get a key." When I got the key, there was no apology for the inconvenience or any eye contact; you could almost taste the attitude. SHE should have brought the key to me. As a retired manager of Corporate Marriott Hotels, you need to teach your people basic communication soft skills. I would greatly encourage you to apologize. As far as the product itself, I liked it. Step up your game

Would of been nice to know pool was closed. Comfortable bed. Clean room

Very friendly staff and clean hotel.

The front desk lady was unfriendly

Mold on the walls in our shower. Brought it to the attention of the front desk clerk. Doubt we will stay here again. Breakfast was bleak. Milk and coffee were only beverages provided; no juice.

Great room stayed one night

Eden..was the girl that checked me out. So nice and quite beautiful. 😍

Good