In a word SIPER NICE EXCEPTIONAL!

Es un lugar muy bonito con excelente vista

The hotel in in a great location. The room is fine and has a great view. But service is bad and nobody cares. We have a small issue at breakfast that could have been easily solved if they were oriented to client service, but it escalated and went unsolved, offering us to fill a form, even when we tried to complain to management. We are not coming back, of couse. There are many other good hotels in the area.

I will start with positives; reception staff very friendly and super helpful. Breakfast was delicious and had a lovely range of food from sweet to savoury. I had a lovely large room with a view of the lake. Nice bathroom with bath, too. However, sadly the room was very noisy at night from cars and wind outside and noises in the corridor - perhaps better insulation is needed. The rooms were also either very hot or very cold. There were heaters but no AC so temp control especially at night very difficult as I didn’t want to leave window open due to noise. Finally, when I arrived I was informed that the pool was broken as the heater wasn’t working and I couldn’t use it. This was my main reason for choosing this hotel as I am rehabbing an injury so very disappointing.

Solicitamos y pagamos una habitación triple para 3 mujeres y nos dieron una habitación pequeña con cama matrimonial y un catre con un televisor arriba de la cabeza. Cuando llegamos le dijimos que queríamos ir a la pisicina y nos dijeron que ya estaba todo reservado ese día y al otro. Y después no llamaron si queríamos ir a la piscina 23:30 hs ( quien va a esa hora ?). Muy poco simpáticas las chicas del front desk .

Great views!!

The lake view is really pretty and you can walk from the hotel to the pier and downtown in minutes

Excelente estadía. Instalaciones muy cálidas y hermosas. Habitación muy cómoda. Restaurante comida muy buena. Lo mejor love PET Friendly

Great hotel!

Amazing view and wonderful place, was incredibly our time at Puerto Varas

Beautiful rooms with the most amazing views of the lake and volcanos . The staff are second to none.

Great property, great people. Muy excelente!

We had a very mixed experience at this hotel. The staff at the front desk was very friendly and helpful and most hotel rooms offer a great view and the location is very convenient. However the hotel is very dated and our room was extremely dated and is in need of renovation. Our biggest issue was that the bathrooms / showers only had lukewarm water at best, sometimes it was almost cold. We complained several times and were told it was fixed, but it really wasn’t. As I said, the staff was for the most part friendly, but the hotel owner needs to invest badly into some serious renovations.

It was a friends stay and we have a perfect trip, the hotel have a magnificent view of the lake and volcanos the room was big enough for 6 people with two bathrooms

Internet was terrible. I told them but they didn’t solve the problem. The condition of the room was bad. One positive thing is the staffs were very good.

Huge room, very convenient location, beautiful lake view. The room was a dated however - last update probably 20 years ago - but still very nice.

Lovely hotel. Friendly staff in all areas. Amazing view from our room across the lake of the snow covered volcano

Nice property in a great location. Views of the Lake are very good. Restaurant is above average. Rooms are somewhat dated and not soundproof so you can hear the neighbors above quiet loudly. WiFi is also a bit inconsistent.

The hotel was nice enough but nothing special.

LINDA VISTA