Overall Ratings & Reviews Indochine Palace

Dear Nguyen.T.T.H, Warm greetings from Indochine Palace Hue, Thank you so much for your kind words. We’re truly delighted to hear that you found our hotel luxurious and worth returning to. Your satisfaction is our greatest reward, and it would be our absolute pleasure to welcome you back for a second stay in the near future. Warm regards, Indochine Palace Team.

Dear Nguyen T. Q. M., Thank you so much for sharing your kind words! We’re very happy to hear that you were pleased with the clean, airy rooms and the warm, attentive service from our team. We also appreciate your feedback regarding the breakfast variety and will look into ways to improve it in the future. We look forward to welcoming you back for an even better experience. Warm regards, Indochine Palace Team.

Dear Nguyen T. Q. M., Warm greetings from Indochine Palace. Thank you so much for your lovely review! We’re delighted to hear that you enjoyed our central location, clean rooms, and the warm service from our team. Your feedback about the shower and breakfast is much appreciated and will help us as we continue to improve the guest experience. We’re so glad you found your stay worthwhile, and we look forward to welcoming you back again soon! Warm regards, Indochine Palace Team.

Dear Myrabel, Thank you for your kind review. We’re delighted to hear that you had a wonderful stay and that our enthusiastic team, spacious rooms, and refreshing ginger scent made your experience even more enjoyable. It’s great to know that our convenient location and welcoming lobby added to your comfort, and we’re glad we could accommodate your early check-in. We truly appreciate your support and can’t wait to welcome you back on your next visit to Hue! Best regards, Indochine Palace Team.

Dear N***n, Warm greetings from Indochine Palace Hue, Thank you for bringing this to our attention. We sincerely apologize for the negative experience you had during your stay. Your feedback is very important to us, and we are disappointed to learn that our service did not meet your expectations in this instance. We hope to have the chance to welcome you back and provide a better experience. Warm regards, Philippe Lecluse – Director of Operations

Dear An Binh Nguyen, Thank you so much for taking the time to share your wonderful feedback regarding your experience during your stay at Indochine Palace in Hue city. Our team takes great pride in providing professional service while ensuring the utmost efficiency. It's glad to know that our staff's hospitality made your stay with us more enjoyable Once again, thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back for another memorable stay with us. Your kind words will be shared with the entire staff as they serve as a source of motivation for everyone. Thank you for staying with us and we’re looking forward to welcoming you back soon Sincerely, Philippe Lecluse – Director of Operations

Dear Pham Quang Vinh, Thank you very much for taking the time to share with us about your staying at Indochine Palace. Throughout your details review, we are very glad to know that you had a good time and were satisfied with the hotel facilities and hospitality services. It is always encouraging us to learn more and do our best to make guests satisfied with our service. Thank you very much for your feedback and we’re looking forward to welcoming you back. Sincerely, Philippe Lecluse – Director of Operations

Dear Thuy Minh Hieu Tran, Warm greetings from Indochine Palace Hue, We would like to extend our appreciation on your honest feedback during your staying with us. Thank you for taking your time to share your experience. We are glad to hear that you were happy with the hospitality from our team. However, it is a regret to note that your concern about the smell in your room. We sincerely apologize for the inconvenience it may cause you. As you may know that it is the rainy season in Hue and the humidity is extremely high during these days Thank you very much for choosing Indochine Palace and we do hope to welcome you back Sincerely,

Dear Thi Ha Thanh Pham, First of all, many thanks for choosing to stay at Indochine Palace Hue and for letting us know your feelings about the stay. Throughout the comment, we have noted that you really liked the beauty and the location of the hotel. It is highly appreciated. At the same time, on behalf of the team, we would like to send our sincere apology for the unpleasant feelings that you have had regarding staff hospitality. It does not represent the quality of service that we are running now. We regret you have got the feeling of hesitation from some of our staff during your stay. Kindly rest assured that we have briefed our team and additional training will be given to ensure such a situation will not recur. Once again, we would like to thank you for your feedback and look forward to another chance to be of service to you next time. Sincerely,

Dear Huu Toan Ly, Thank you very much for your feedback regarding the recent stay at Indochine Palace. It's great to hear that you were very satisfied with Indochine. It's keeping all of us motivated. Once again, thank you very much for your recommendation Indochine Palace, The team is looking forward to welcoming you back. Sincerely,

Dear Truong, Thank you very much for letting us know your feelings on your recent stay at Indochine Palace Hue. It’s great to see that you liked our hotel location; with the friendly & enthusiastic staff. On the other hand, we are so sorry to hear that you were a little disappointed with some aspects of your stay and we would like to apologize for the missing to give the hotel information of our team. We have already brought the details to related departments for their attention, Once again, your experience sharing is highly appreciated; it will be a good chance for us to improve. Thank you & we are looking forward to welcoming you back next time. Sincerely, Philippe Lecluse – Director Of Operations

Dear Bui, Thank you for taking the time to tell us about your experience at Indochine Palace. We are very proud of that our service and facilities have made your stay enjoyable and comfortable. Once again, many thanks for your recommendation of Indochine Palace. And we are looking forward to serving you next time. Sincerely, Philippe Lecluse – Director of Operations

Dear Thanh, Thank you very much for the nice comment that you have shared about the recent stay at Indochine Palace Hue. We are very happy to see that you have enjoyed the hotel experience, especially with our hospitality Again, many thanks and we are looking forward to welcoming you back Hue soon. Sincerely, Phlippe Lecluse – Director of Operations