Very friendly staff, helpful with directions. Great breakfast!

The property has very attractive old style charm. The neighborhood has many dining options.

Very good

Right in the middle of Palermo, the restaurants, the markets - easy to walk 20m for a meal or a few hundred metres to see the sights. Great location, beautiful old building and rooms and helpful staff. Comfy beds and quiet.

Terrible customer service go elsewhere

Really beautiful hotel and wonderful service. The only issue we had was a sewage smell in our hotel room. Don’t know what it was from.

Right next to the hustle and bustle of the city without being involved, the hotel is clean and as the name suggests Grand. I enjoyed my stay and couldn't fault it.

Property was as described. It was in a perfect location. It’s a beautiful building with great historical significance. The staff were friendly and the breakfast that is included was amazing.

Proximity to everywhere we wanted to visit

The only main issue was the bell man (porter ) in the day. He was extremly rude not pleasant at all all my encounters with him. Rude to the taxi driver just dumped our bags in front of the taxi and general antipatico. I also gave him a tip. Rare in italy and he was not thankful at all. This is in contrast to the nighttime bellman/porter vialegge who could not have been more polite and more helpful

Ok

Beautiful old grand hotel. Minute walk to harbour and fun area at night

Entire property is five star ! Bed linens 👍room excellent. Friendly staff. So convenient. Totally enjoyed my stay

Overall good experience

Very friendly staff. The rooms were clean and spacious. Lovely high ceilings in a grand old building.

While a grand hotel in the old sense, it was a noisy stay and the room had minimalist amenities.

Great hotel with character and can’t beat the location!!!

The property is a beautiful building both inside and out. The staff was friendly. Everything was clean. There were many dining options and stores within easy walking distance. I would definitely stay here again and will recommend it to family and friends.

Amazing staff. Great location.

Lovely place to stay, perfect location surrounded by shopping and dining places.