Overall Ratings & Reviews Chula Vista Resort, Trademark Collection by Wyndham

Not what was advertised.

I liked that they provided life jackets for the I appreciated that they provided life jackets for the children, and the staff was incredibly friendly and helpful.

Excellent place we will visit it again very soon, the only thing I see inconvenient are the prices of meals and buffets for children example my daughters who do not eat anything, I think we have spent a lot of money on food, the children should eat for free at least at the buffet

Terrible check in experience

Locks on the slider door

Everything was good the only thing I didn’t like was that house keeping didn’t come pick up our garbage or anything while in the villa

Jacuzzi wasn’t properly clean, couch had trash fall out the bed, kitchen sink was nasty, fridge was filled with water at the top King bed had a stain underneath the fitted sheet I left after 16 hours didn’t stay for the second day I paid for

Room wasn't very clean and looked the same as when we were there 6 years ago. We enjoyed the water park though.

Our stay was good. The hotel was clean and accommodating.

Easy check in. Got into room early. My grand children had a great time.

Everything was great and we genuinely enjoyed our stay however, seeing the overall condition of the resort and the wear and tear in certain areas including the walls in hallways, rooms, elevators, restrooms, etc. from adults and child-age guests who have no regard or respect for the property with the extent of damages and vandalism displayed throughout, is genuinely sad and disappointing after multiple renovations since our first visit in 2009.

The balcony door did not lock. After sending the repair man who had to completely flip the lock because it was upside down you were still able to pull hard on the sliding door for it to open right up. Very unsafe. Only stayed 1 night.

A fun time with my boys with lots to do.

My family has gone to Chula Vista for the last three years for spring break, and it has been a great experience for my young kids, which they always look forward to! This last time we had a unique experience, I do not like that our room was never cleaned for the four days that we were there. They said we could call if we needed anything, but having a clean room on vacation is part of the experience for a mom. ;) My husband and I were also woken up by the couple next door due to the very thin walls, thank God our kids didn’t wake up and hear it, but it was not a good nights sleep for us bc it seemed to never end. Maybe don’t put couples and families on the same floor or next to each other?? Last, we realized that we there were overcharged by almost $100 and the man at the front desk was not very nice or apologetic about it. If we didn’t ask for a detailed print out of what we were being charged for, we would have paid almost $100 more than we were suppose to pay. May sure to check your summary of charges at check out.

Hotel property. Connected to waterpark and front desk.

Everything was great about the property except for the parking. The driveways need major repairs and there is lack of parking for such a big complex.

The walking path was awesome. Very nice that it was dog friendly. Hard to come by. The bathrooms were a mess every time I was in it. They never brought clean towels to our room or took the trash out like they said they would .

Had to call several times just to get toilet paper and towels, our room also had several lady bugs and the bathrooms were not taken care of

Check in was easy; the resort is older and dated; the door to the room barely stayed closed, the locks and handles are about falling off; outside doors dont lock; the windows and patio door are beat up and half falling apart, screens messed up, etc; The floor is definitely falling apart, with soft, squishy parts in the subfloor. Very loud at night with kids running above us, but generally controlled after 10pm; outside walking is very nice, it's just not very long. The underground walkway to the waterpark is nice to have, but is a distance. Would be nice if there was a regular pool and hot tub, but there isn't; as the waterpark is obviously very loud. We stayed 4 nights, were told room wouldn't be cleaned every day, but would be by Sunday (Friday-Tuesday stay) - so we had the room picked up and noone ever came. 5 people staying for 4 days and no service or towels was a little wild. The pool towel situation is a little ridiculous considering they are crappy old towels and they say they will charge you $25 if you don't return your towel card or have the towel somewhere. Waterpark area was absolutely packed on Friday and Saturday - we didn't even go in there for more than a few minutes; gift shop was closed the entire stay, which was odd considering the place was sold out for a volleyball tournament. Very expensive stay for a dated hotel. Much like all the older resorts, they want top dollar for an aging infrastructure. But, the staff were all courteous.

The housekeeping didn’t even come and clean the rooms daily for me to pay an additional cleaning fee