Overall Ratings & Reviews Fortune Resort Benaulim Goa - Member ITC Hotels' Group

restaurant lil on the higher side, if breakfast is complimentary then good, rooms are clean, housekeeping cleans the rooms everyday, friendly people sometimes

Staff spl sheena desk clerk was very helpful and sweet girl 20 out 20 i give her i happy to choose that resort

Lovely hotel in a quiet location with limited choice of local amenities in the surrounding area. Great use of the local transfer to the the beach Joecons restaurant. Food excellent with a wide choice at breakfast and also at dinner. Pity limited sunbeds at the pool. Great service from the reception manager Vincent and team who was very accommodating. Cleaning staff who cleaned our room was also accommodating when we requested little extras.

Excellent service throughout stay. Staff were so helpful and friendly

Not worth it

It was comfortable, good service, environment very good, facilities available. Vey well maintained and the staff well trained very pleasant. and cooperative. Parking available with security..

Staff were very friendly and helpful

Good all round property but the system you use for payments and wifi are archaic and way behind th systems in Vietnam, which is a country far behind India in the holiday business.

Rooms were a little basic, 1 draw and only a couple of shelves in cupboards. Pool areas were nice and gardens well maintained. None of the water features were in use and pool jacusie was under maintenance

Dining ambience excellent, staff extremely helpful and friendly. Uncrowded pool area's, food choice amazing. Rooms clean and good size but a little tired.

Ok stay. Clean enough. Very incompetent front desk staff. No help in simple taxi and tour type requests, as well as, a lot of misunderstanding of simple needs. Very unorganized and made me wonder how they actually run such a large facility. Funny enough it’s probably the actual staff not the bosses. A little more than what you should pay but it was clean and safe enough. Breakfast ok. Lunch/dinner very mediocre.

Everything was above average, apart from the neighbourhood. It is a little quiet, with not many restaurants etc

We were on family vacation so we booked 1 room. 2 adults plus 2 kids. Initially we were given a room with 2 joined single beds which was uncomfortable to the kids.after 1 night we were shifted to a double bed room. Then it was ok. I wish it was done from the first day itself. Rest all was good. Would surely recommend the resort to others.

I enjoyed my 3 day stay here. Children's room nd the pool was the best thing since I was travelling with my kids. Staff is very helpful. Resort has so much greenery that it's a pleasure to the eyes.

I was pleasant stay at the hotel. Location is nice and the staff was also supported.

Great location. Friendly staff. Comfortable room

Front Office needs to be more cooperative. Wifi made available is not reliable unless one buys an extra pack. Well planned and good facilities and staff are generally very good. A BIG MINUS is the mafia of taxi operators who are nothing but extortionist. The hotel is of no assistance to guests as far as transport is concerned and rates are ridiculous. If you intend to roam around and need transport you need your own vehicle - otherwise avoid this resort. Hence only OK for those with own vehicles or those wanting to relax in-house.

A lovely hotel and good staff. Kitchen and restaurant staff excellent met all the needs and very attentive. Thanks to Raj, Gill and all others names we did not catch. Saru on the reception too.

It Is a good property. Better compared to few 5 star properties in Goa.

I wasn't really impressed about this hotel. The front of house staff is not particularly welcoming and it took way too long to do a check in and check out.Tired to wait for a check in that we went to eat something to the Garden restaurant. Terrible experience. The quality of the food is less than average and the staff speak barely English. 20 minutes to settle the bill. And the beach is actually 10 min walking.