Overall Ratings & Reviews The County Hotel

The room was very well decorated, spacious and comfortable. The staff was very welcoming and polite. The breakfast was a letdown. They should have put some yoghurts and pastries. I understand they are vegetarians, but I like to eat eggs in the morning. No beans either. Sorry, but you can't just have it one way. A hotel should cater for all, otherwise you should put very clearly that is vegetarian only.

Quiet, clean but basic. All I needed. Menu (meatless) was a bit limited bur food served was good, though a bit “chips with everything”.

very clean and nice stuff , low price

Enjoyed our stay. This hotel was inexpensive and the staff very helpful.

Ideally situated with restaurants and shops nearby. Helensburgh is delightful. Well managed with comfortable beds and really great young lady in the breakfast room who was exceptionally helpful. Really enjoyed our stay with friends.

Great value and location worked well for me.

What we paid was ok Sad had condensation on window. Bathroom nice

Visit was very good in service & staffing, food ok for vegetarian but not so good for non vegetarian, would possibly go back again.

Not made aware that only vegetarian menu available.Did however enjoy food on offer.Would return.

The hotel appeared generally clean but there was a sticky spot on the carpet, the toilet seat in our bathroom was broken and there was food left in the fridge from a previous occupant. The towel rail in the bathroom was stuck on full blast so both the bathroom and bedroom were unbearably hot and the windows had to be wide open to compensate, letting in biting bugs and the sounds of arguments and swearing from outside. Most of the breakfasts were ok, even though all the men in the party really wanted was some bacon, but the gluten free breakfast was chewy and plasticky. The hotel says it has a car park but it only has about 8 spaces which isn't enough for all of the rooms and we heard some very unhappy people arriving later in the evening and discovering that they were going to have to park elsewhere and walk to the hotel. When we needed to talk to someone on the front desk we had to ring the bell for ages because they were in the kitchen listening to very loud music and couldn't hear the bell. However the beds were comfortable, there was plenty of hanging space for clothes and we slept well

Nice budget hotel

There was no indication when our party booked this hotel that it serves Vegan and Vegetarian food only. This wasn't a problem for me but was for some of the others. Difficult to access the building (locked front door on arrival in the afternoon and waited for 20 minutes for someone to open it) and nobody on reception on any of the days and finally got checked in by a girl who seemed to be the cleaner/waitress. There was heavy rain on my last night and the ceiling in my bedroom started to leak. Put towels on the floor and reported it in the morning (after a sleepless night). Got a very disinterested response of 'I'll have a look at it'. No hint of an apology or concern for my welfare to what could have been a dangerous situation if the ceiling actually came down. Customer service appalling.

Stayed for 2 nights the hotel was ideal what I required and room was good but only dislike was restaurant was vegan menu and no alcohol was available so if knew before booking it probably stayed else where

Great breakfast, nice and clean place, staff very nice

Absolutely stunning place to stay. Will be back.

If you like things to be spotlessly clean this is probably not the place for you.

Comfortable property, very good shower not really a holiday hotel but good for work or transit

The door handle fell off and access was difficult to get into room. Carpets could do with renewal. Staffe were polite. Breakfast was friendly and enjoyable.

Convenient and easy to locate; staff very helpful; good breakfast options.

A bit disconcerted that door was was locked and no Receptionist! That sorted We seemed to be the only guests….. never saw any and we were the only people having breakfast both days. It was clean and comfortable and three minor problems in the room were sorted promptly and successfully! Staff helpful and friendly…. It was ideal for our needs.