Overall Ratings & Reviews Hilton Garden Inn New Braunfels

Easy to drive where I needed. Toilet tissue was sparse but we got through. No restaurant and I never saw the bar staffed. Many places to eat close by so it was not a problem. I would stay here again.

Welcoming and to expectations

Was greeted nicely very welcoming

Not many transit or dining options within walking distance. Not hotels fault

Nice clean quiet

n/a

Very clean environment. Staff was amazingly nice and very helpful.

Pet fruendly and clean

Hotel used Fabuloso in the bathroom and the smell was so strong we couldn’t not stay the night. We were only in the hotel in 30 min.

We arrived late in the evening and everything was ready for us. The room was very big and we had a very comfortable night.

The hotel was well-maintained and clean. The staff was courteous and available when I had questions. Breakfast was available (Not included) and items that my kids enjoyed. It was located minutes from my kid's event which made it less stressful. Great restaurants around the area.

The bathroom was in poor condition. There were chips in the tub. The sink handles were on backwards. The toilet ran continuously until I fixed it. Worst of all they said I only had a reservation for one day and made me re-register. I had a reservation for two days confirmed by email.

Dog in room across hall barked all night long.

The hotel and room was very clean and quiet. Most of the staff were friendly (like you expect a Texan to be) but one person was indifferent. It doesn’t cost anything to smile and be friendly.

Great location!

No room keys

The staff were exceptionally helpful and very knowledgeable about the area of New Braunfels

Great place to stay for Wurstfest.

Figuring out how to easily use TV remote never happened for me -- but that was my only minor problem. Otherwise all was well. Staff and reception members were super nice and helpful -- they do Hilton proud.