Overall Ratings & Reviews Mercure Olbia

Perfection at its best. This place is clean, friendly and very accessible. It’s well balanced with class and relaxation. I would return 1000 times

Very good service

The staff is not friendly. The breakfast not good. Good location, easy access to the town and to the airport.

The Mercure is well located, had plenty of parking space, a nice pool and English speaking friendly staff. The breakfast is basic, but good enough for the day at the beach. Pool/Beach towel will cost you €3 to rent. There’s a good steak house and Japanese restaurant near the hotel. We definitely recommend this hotel!

Staff were not interested or informed. Would carry on talking to staff whilst your waiting, whilst chewing gum and not looking professional.

I liked the location as it provided easy walking access to the old town and good connections for buses and trains to explore other parts of the island. The hotel has an excellent gym and contrary to other reviews, it was available without charge. Staff were friendly and courteous, but at times ineffective. Unfortunately, we encountered a string of problems during our stay. Some of these were addressed, but many were not. Room cleaning was often perfunctory, for example the layer of dust behind the headboard. Safe in room did not work, but they replaced it promptly Sockets near the desk area were unsafe and pulled out of the wall when used. Major safety issue. Reading light by bed broken. It took two days to get fixed Entrance light to room didn’t work, it never got fixed. Fixtures and fittings such as the clothes rack were broken. Breakfast was very limited, and items frequently ran out. Staff were overworked so struggled to replenish eggs, bread etc. Bread was poor quality as was the fresh fruit Breakfast choice is very limited, especially for vegetarians. On our last day we made a formal complaint about the above. We were seen by the bookings manager who promised to raise the matter with the general manager. She said that we would receive compensation, but 7 days after returning no communication from the management. Regrettably, I cannot recommend this hotel and my experience of staying there has now damaged my view of other Mercure and All Accor hotels.

Perhaps the oddest hotel is ever stayed in. Tried to use the sauna/gym while staying but no one was there and it felt like I was wandering the back rooms on the underworld. Very little staff and overall the hotel was just strange. Glad we were staying there only one night

Old

The room wasn’t in the best condition. Mould all over the bathroom ceiling and into the bedroom. The air conditioning was broken. In fairness, manager tried to fix it but it wouldn’t circulate round the room. Distances are accurate to key sites within city.

The hotel has some new suites; and some 80s suites. Unfortunately we didn’t check the photos well enough and ended up in the 80s. An uncomfortable bed, no where to sit except a broken chair, a bathroom with cracked tiles and a tiny square shower. So if you get room 134 ask to move. Don’t even start me with breakfast- everything comes out a packet. Not a fresh fruit juice or a good cup of coffee in sight! We paid €800 for 4 nights which is outrageously over charged for the standard.

Hotel has everything needed for a few days accommodation. Pool area is good, breakfast excellent, rooms were comfy and air conditioning made it cool on very hot days. The area is not great but only five mins walk to old town, shops and restaurants. Staff were efficient and very friendly.

We enjoyed our stay. The hotel is a short walk to the center and very close to the train station and many buses stop about 2 blocks away. Room was comfortable and great size. The pool was nice but closes too early because they serve dinner by it. Would stay again

AC was not working and it was hot and humid. Could not relax. Repeatedly asked but they could not correct it. No kettle in the room No mini bar in the room Bar/cafe bar in the lobby not open Cracked tiles and toilet seat NOT 4-star Do Not Stay Here

Unhelpful and unfriendly staff especially reception staff.

.

The property is a bit tired. The walls were paper thin so you could hear the neighbouring room very clearly. Our key didn’t operate the electrics in the room and we had to call to get it repaired everyday during our stay. Our shower was broken and not repaired during our stay. We asked reception to book a taxi for us and a 4 mile trip cost us 32 euro. Staff were friendly. Nice pool.

Friendly staff, good location, great free parking availability. Bathroom could have been renovated, but nothing too bad. Limited food availability at the restaurant. Good breakfast.

The hotel standard was absolutely terrible. Clearly old and breaking down. The two main troubling problems we experienced are: - checkin and breakfast staff were rude. - shower drainage in our room was blocked and overflowed our entire bathroom floor after 1 minute of showering. Other minor thing a such as broken elevator buttons, key card entering the room was faulty.

Looks like was made with lego blocks. Carpets old and dirty, run down. Maybe spa ok but the rest is cheap and ugly. It is located in the middle of an a run down residential area and has no view of anything. Nothing as you would expect from the pictures.

While I was searching for a hotel in Olbia one photo got my intention. An amazing beautiful indoor pool from Mercure. That was my main reason to pick Mercure rather any other hotel. After my check in I decided to chill a bit at the indoor pool before go for dinner, for my surprise this pool isn’t available for all the guests! If I wanted to use it, I have to pay €18 and use only for 2 hours! They told me this pool isn’t part of the hotel, however, it’s on - 1 floor. Okay, let’s pretend that’s not part of the hotel. Why use this pool as main picture here on Hotels.com? Why there’s no info on my booking about this pool rules? I felt cheated and I don’t have intentions to be guest of any other Mercure in my life.