Toilet in the room did not work. When we tried to get it fixed, we couldn't get in contact with anyone. They did try to repair it once we were able to reach someone at the front desk, but it was already late. They could not repair it and we had to move rooms when our kids were already in bed. I recognize issues arise from time to time, but when there are such inconveniences a discount of some sort should be offered. Basic customer service 101. Definitely not worth the money charged for the room