There was no bell boy. I and my senior parents had to bring our luggage up and down from our rooms ourselves. The food served during breakfast, and the general quality of food in the restaurant was quite disappointing. The staff was remiss in giving us the right number of towels and the daily bottles of water. And lastly, the room slippers, which are complimentary in every hotel I have stayed, were not complimentary. It is quite sad given how great the property and its location is.