Overall Ratings & Reviews Holiday Inn HOUSTON - WESTCHASE, an IHG Hotel

Only negative thing about the property were the roaches when parked out back. Everything else was great! Beautiful decor and clean inside. Staff was welcoming.

Loved my stay here.

Came in town for the Beyoncé concert this past weekend and even with a full hotel and multiple guests, the service was top tier. Manuel was very helpful and attentive during our stay and the room was spacious, clean and at a good value. It’s about 30 minutes from the airport on the other side of town so not much to do in the immediate vicinity, but that wasn’t an issue for me.

I loved ir

Second stay in 2 weeks. Convenient location & great stay. Quiet room & great shower! Staff attentive to requests. Felt welcome.

Staff knock on the door too early

N/a

Stay was good and hotel fine. Staff was helpful and accommodating. Were I in the area again I wouldn’t hesitate to stay at the same place.

The manager (Manny), the hostess (Nancy) and the front desk agent (Tori) all were so helpful and pleasant. There customer service is wonder.

We were sleeping and at around 8 in the morning the cleaning lady knocked on our door and when we didn’t respond (because we were sleeping) she opened our door. Once we opened the door because we were confused the lady asked if we were staying or checking out. Excuse you that we have until noon to check out. Why would someone ask that by opening our door?

Quiet & relaxy, our toilet pressure was too low. Front desk acknowledged they offer a switch room immediately. Nice work!

This my second stay at Double Tree when I come to our headquarters in Houston. Each stay is better. I hope my third stay is better than the last.

Love it

shower water too little

Manny at the front desk was very courteous and prompt in checking us in.

The staff is super nice. The only negative is the temp in the hallways is super warm - I'm sure it is energy efficiency, but still. I think the humidity in the hall ways cause a musty smell. Definitely safe, clean and nice - just not quite 'DoubleTree' nice.

Staff was friendly and very accommodating. The Hotel had a fresh smell and very clean.

Love this hotel

Good

What I like most about the property were several things. The check in process was quick, the rooms were clean, we felt safe and the staff was great. What I like least about the property the loud flushing toilet. It sounded like it was going to explode when you flushed it. By no means a deal breaking but it sounded annoying at time.