Room needed love, stains on carpet, pencil mark on wall, chipped paint on wood work, no toilet roll .... fire alarm at 5:40, staff didn't know what to do, no seniors staff at the hotel.

Lovely spacious room, super cosy bed and good breakfast

Don’t know about the bar. Breakfast was as expected. The usual fare and was ok.

Hotel was a clean and comfortable stay. However, the TV didn’t work in the room and considering I was travelling with my 4yo and in bed by 7pm this was a bit inconvenient. Tried maintenance but they couldn’t fix it.

Not good sound proofing. No hot water in shower No still drinking water in room

Great and expedited service .

Few positives and few negatives about our stay. We arrived at the hotel around 11am and tried to check in but obviously this was not possible as we knew the check in was 3pm but we thought we would try anyway. Onto actual checking in at 3pm, we were told our room was not ready as the housekeeping were behind, I personally think this isn’t good enough as 3pm is a late check in time as it is. Staff told us they would come get us from the bar when this is ready, but I had to ask again at 4pm if it was ready. During the 3 day stay we heard numerous of guests complain about the paying for parking, rooms not looking how they are advertised. We also admit that paying for parking shouldn’t be a thing as we are already paying a premium to stay here. However, we thought our room was up to standard and as advertised. We had breakfast both mornings and ate for tea at night one night, we think the food was great and the service was excellent from the staff. The lift had stopped working from the moment we arrived, this was also a very small lift that couldn’t fit more than 4 people in (also suitcases) and our room was the 4th floor. The walls within the rooms are paper thin, we can hear absolutely everything from other rooms. One big negative from us is that the hotel across the road, Britannia hotel, has recently closed down and become an illegal imigrant hotel. They hang around the hotel in small groups and the mess along the street was awful. We did feel safe(ish) but others may not.

Nice location from beach, very calm and quiet hotel.

The hotel was clean and generally fine, but our stay was ruined by a serious issue and poor handling by staff and management. At 2am on the first night, the A/C unit in our room started making an awful, jackhammer-like noise that lasted all night. We couldn’t sleep at all. We reported it to the night manager, who said there was nothing he could do—the hotel was fully booked, and due to health and safety rules, he wasn’t allowed to touch the unit. He said it would be reported to maintenance in the morning. The next day, I spoke to the duty manager, who apologized and told me the night manager *could* have called an on-call maintenance person. He offered us a free dinner and some drinks, but I said that wasn’t good enough—we paid for a night’s sleep and didn’t get one. He said he didn’t have authority to offer more, but the hotel manager Maurizio would call me on Monday. If not, the duty manager (Marco) would call instead. It’s now Thursday and I’ve heard nothing. I’ve called the hotel daily—no one answers, voicemail boxes are full. To make matters worse, the night manager admitted this A/C issue had happened before. When maintenance did arrive, it took five minutes to fix—a clogged pipe that should’ve been cleaned regularly. The hotel has potential, but the lack of staff training, guest support, and basic follow-up from management made this a frustrating and disappointing experience.

The property is well located and the breakfast was great, we were very impressed with your Saturday morning gentleman histokh breakfast - he knows how to treat customers. Otter staff members in reception were rude, when guests approach Reception, they should be at least acknowledged even if you can’t get to them that instant, an acknowledgment and a smile and I will be right with you. But to ignore us? Big fail, and so basic. Likewise we asked to purchase a coffee from the proper coffee machine in the restaurant which no one had time to make! Finally, it was inconvenient to have to call down to Reception to turn the air conditioning on in our room. It ate our time for 15 minutes trying to figure out the control box, then all extentions to Reception went to voicemail, so I had to go all the way down to ask then oh yes I can turn that on for you! Why didn’t you do that when we checked in! What a waste of time. It’s a nice hotel and I’m sure it do your best but these basic things would have made our stay great.

The food was not good and the same breakfast, not even included in my booking which I paid as breakfast included. I didn’t like it

Hidden costs like having to pay for the privilege of parking at the hotel we are staying at is ridiculous. Requests for broken bathroom lights to be fixed not met (and probably never will be). You can hear the movements, talking, footsteps of every guest in their rooms (no soundproofing whatsoever!) so dont forget your earplugs!! Better still, save your money and go elsewhere. We thought the food would be better but the bread and butter to nibble was a joke. 2 frozen nobs of butter we had to try and slice with a knife and fork…..sigh…the best bit (other than leaving, was the cosmo cocktails…thank you barman

Great breakfast selection. Very nice room. Water and tea and coffee wasn't replenished every day of our 4 night stay.

The hotel as beautifully decorated and for the price was stunning. The breakfast was lovely and good value for money

Lovely hotel well located for town and beach etc Excellent bar and staff

Lovely hotel, had a great time.

I choose this hotel as it advertised sound proofed rooms, a gym and a pool/spa. Not the case for sound proofing, I had a family above me, could even hear them snooring. The Gym was terrible and the Pool wasnt very good either. I would of stayed elsewhere and gone to a proper gym if i knew. Mostly the hotel was done up well for an old building. Room was comfy and hotel staff good. Had to pay £10 for parking which seemed a bit odd though considering.

Room was not suitable for a family at all, was filthy with visible mould too. We were put on the top floor ave the lift broke 3 times on our 2 night stay. Highly don’t recommend this place at all

Food is great, location is great as its few minutes away from the seaside. The room is modern, clean and neat. Everything was superb. The only down side was the rooms were not sound proof. As me and my toddler walked at the corridor coming back to our room, we can clearly hear people moaning and the bed moving--- clearly they were being intimate to the next level. We can hear as well someone having a shower as we passed by. Would I recommend? Yes if you are staying without children.

Location was ok. The hotel is tired and needs updating or replacing. It is cheap and is dog friendly. There are better alternatives though.