Overall Ratings & Reviews Hotel Alexander

Great service and location.

This would have to be the worst hotel I've ever stayed in. The 2 rooms we booked for 2 nights were not the rooms that were allocated to us. We were allocated rooms that would normally fit a single bed. Our rooms had a queen bed shoved up against a wall with only one table lamp attached to a desk area and no bedside tables. When we spoke to the receptionist, Laura, to discuss our concerns about the rooms we had booked, we were met with a very defensive and aggressive response from her advising us that the rooms were in their category and that we needed to do better research because the rooms advertised on Expedia were not their rooms. When I checked the hotel's website the rooms we booked were the same as the rooms advertised on the Expedia website. Laura's excuse for putting us in these youth hostel, dorm style rooms was that it was the same category. We're we eventually moved to a room consistent with the advertised room, and our booking, for our second night but they could not or would not move the other couple we were travelling with. This hotel is deceitful, untrustworthy and I would not recommend staying at this hotel under any circumstances. The treatment we received ruined our Zurich experience.

Nice boutique hotel located between Soho and Covent Garden areas. Spacious rooms, clean and friendly and helpful staff.

Hotel Alexander is the most perfect hotel for a short stay in Zurich. Less than 10 mins walk from the main train station and right in the heart of the old town so perfect for exploring if you have limited time in Zurich as part of a larger trip. Super friendly and helpful staff. I was worried this might be a bit basic from the photos on the booking site, but needn't have worried, it was extremely clean, comfortable and a perfect base. Best pillow I had on the whole trip and also the best scrambled eggs I had all trip! Would definitely recommend and will definately come back again next time I'm in Zurich. Thanks for a lovely stay.

Parking is an adventure. Expecting to find parking at the hotel, I circled the block a few times trying to figure out what I was overlooking. I finally found somewhere to park and walk to the hotel. The staff was very nice, but I was instructed to pull in front of the hotel to unload our bags, then someone would show us where to park. The lady who rode with me and took me to the garage with the elevator I had to drive into was very nice. The man who took me back to get my car at the end of my stay was not particularly friendly, nor was he patient as I tried to drive a rental car I wasn’t exceedingly familiar with, into an elevator that felt like it barely fit. The hotel itself was nice though and in a good location.

It’s close to lot of attractions, extremely walkable, nice staff, great breakfast

Great hotel right in the heart of Zurich. We were spoilt with restaurant options as well as an easy walk to the train station.

Hotel was pretty small. We had a hard time adjusting the A/C to a comfortable temperature.

Perfect location and friendly staff

Great location. Quite quiet despite the central location.

Great location and service

Nice hotel with very pleasant staff. The sliding bathroom door in room 305 was screeching loudly when moved which I informed reception about.

close to the trains and restaurants! Staff were so friendly and super helpful.

Nice small hotel. Clean, updated, perfect location and nice breakfast. I would return.

We felt this hotel was a very good value compared to others in the area. The room was comfortable and the breakfast was included.

Very nice hotel

This is a very nice hotel within walking distance of everything in Zurich, 5min walk away from the main train station Very friendly and helpful staff, breakfast is very nice too I will come again!

Hotel was very clean, recently updated. Rooms had all the amenities needed. Staff was friendly and helpful. Very good breakfast included.

We felt so special and well Taken care of. The staff were so kind and helpful. We loved the VIP pass to the zoo and the art museum. We were near everything. Nice clean small rooms. Had everything we needed.

Very friendly staff. Great location.