Overall Ratings & Reviews Best Western Plus Hotel des Francs

Lovely staff. Excellent facilities.

Given a smoking room and smaller than booked, then changed. Toilet stained. Restaurant closed on Sundays. Had to order food from outside and was grateful for plates and cutlery from staff who tried hard to please.

Spacious property with an indoor pool. Never visited the town before but it was surprisingly good. Visited the market, cathedral, ruins and it was all good.

Good location

Fine dining at reasonable prices

Lovely pool friendly staff

The place is neat and clean. The staff is friendly. We had nice dinner at the restaurant. The wifi worked well. This was my second stay here and I will come back again.

Very nice hotel. Friendly service. Pity no Internet.

Unfortunately no fridge in a four star hotel and when you are driving it is nice to have the use of a fridge

Great location with beautiful view of the abbey, clean room, very easy check in

comfortable stay, nice pool and good breakfast.

It is average, stayed there for 2 days and very disappointed in the cleaning staff.

Easy access by car, and good access to town centre

Good, well appointed rooms . Good. but leans towards expensive for French Hotel, breakfast. Be warned about eating there!! The service is the slowest in the world- it kid you not. Kiss the best part of two hours for one course and a bottle of wine. People either complained or left mid meal. Parking great position good.

Clean hotel rooms in a new building set back from the road. Quiet location at night Rooms are well appointed. There is an extensive car park in the basement. We'd happily stay here again

No air conditioning. Room very hot and very dark. All I could do was open the window and use the dinky little fan.

Were there for 3 days in high temperatures. No air con in room, winter duvets, fan provided was I nadequate so room like a sauna! Were not told about road closures in the town of Soissons so that caused major driving problems. On the good side, the whole hotel had a pleasant, modern feel and within walking distance of restaurants and places to visit.

Lovely hotel in an excellent location, a short walk into the town of Soissons.

Very nice new hotel with good modern design, and great view of the Soissons Cathedral.

Lovely place. Beautiful boulevard and views. The rooms are very clean. A little small but great value. Parking was easy and our dog was welcome. Restaurant was ok, not great but on Monday night nothing else is open so it sufficed.