Overall Ratings & Reviews The Ritz-Carlton Residences, Vail

Very clean and the rooms were excellent.

Enjoyed our stay. Only issue I had was the furniture could use some repair/upgrading. For example, the long chest of drawers in our bedroom had broken drawers and drawers that could not even be opened. The hallways could use better lighting, really dated the place. But overall very clean and friendly staff. Would stay again.

Clean less is an oportunity area

Everything was wondeful. Made us feel at home

Very spacious and clean

We had a great room spacious and well decorated - but there were quite a lot of things that were broken. We had to get the kitchen faucet fixed, the automated blinds weren’t working, candles weren’t working (batteries may be). Some kitchen cabinets needed repairs. Mattresses were tempurpedic but super firm. The biggest problems we had was that there is no breakfast at the hotel, only coffee. And there isn’t even a vending machine inside. There is a van that takes you to Lionshead until 4:30 or pm but it takes about 15-20 min to wait for it and it wouldn’t take you to Vail. In the evening the van can take you to Vail but again with a long wait and there is no way to reserve it. They should have more property cars. Also the housekeeping wasn’t great. Never even cleaned the toilets.

It was great

Excellent property. Everyone was more than helpful. I would rate 6 stars if I could!

Lovely property.

Beautiful spacious walkable and great customer service!

Perfect place. Great service

Our residence was beautiful and the beds were so comfy! Perfect relaxing spot for fall break.

Stunning property. The shuttles runs constantly to and from town which was super convenient.

This property is beautiful and the staff is simply great!

Wonderful last minute stay!

Everything was great except on property dining options / no room service.

From the amazing valet to Beth the bartender and Ashton the consierge everything was above and beyond. As parents they made all of us feel relaxed, important and best service I have had in Vail. Other hotels (Four Seasons) need to take notes from them! Will absolutely come back.

An amazing place to stay in Vail. Accommodations were excellent, staff was friendly, location was perfect. Truly wonderful all around.

Perfect for multi generational family.

The property is really nice. Only complaints were the beds were awful and the frequent changes in temperature in the room. You’d expect luxury at a Ritz but they skimped on the mattress. You could feel the springs coming through. The property itself is nice and the pool was great.