Dear Ms. Lovely, Thank you for sharing your feedback with us. We apologize for any disappointment you experienced during your stay. We strive to provide a seamless and pleasant experience for all our guests, and we regret if we fell short of your expectations in this instance. Regarding the issue of check-in and check-out times, we apologize for any confusion or inconvenience caused. We understand the importance of clear communication, and we will work on improving our processes to ensure that guests are well-informed about any additional fees associated with early check-in. We appreciate you bringing up the matter of communication between our online agents and hotel staff. We will address this with our team to ensure better coordination and avoid any unnecessary calls. Your feedback is valuable to us as it helps us identify areas for improvement. We take your comments seriously, and we will use them to enhance the overall guest experience. If there is anything else we can do to address your concerns or if you would like to provide further details, please feel free to reach out to us directly. We value your patronage and hope to have the opportunity to regain your trust in the future. Regards, The Hotel Manager

Dear Guest Rolly Jacaban Estoque, Thanks for staying with us, and thank you for your feedback. Rest assured that we are continuously doing our best to give our guests the best service they deserve. Keep safe! Regards, Arthur Bondial Hotel Manager