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7.8

Pleasant

From 871 reviews

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Cleanliness

7.5

Room Comfort

7.4

Meal

7.7

Location

8.3

Service and Facilites

7.5

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Check-in/out Time (2)

Surroundings (1)

Family Friendly (1)

Staff Friendliness (1)

Ambiance (1)

Bedroom (1)

Bathroom (1)

Hotel Area (1)

Taste (1)

In-house Restaurant (1)

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Traveler Reviews Eurotel Makati

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Customer reviews

C***a

Transit

9.0

/10

Reviewed 32 week(s) ago

The location is okay, but the room inside not really good. The comforter is not hotel quality also the towel. The shower is not working and there's no lock in the bathroom.

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Allen B.

Staycation

9.7

/10

Reviewed 61 week(s) ago

Staff are approachable. And friendly. The hotel & room are clean.

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Hazel Joy Peach Atienza

9.4

/10

Reviewed 91 week(s) ago

I am happy with my stay at Eurotel Makati. The staff are very accommodating and the locations is very accessible.

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Rodrigo Madrid Jr

9.7

/10

Reviewed 92 week(s) ago

Spacious CR with bathtub. Very large and clean room.

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Jerome D. C.

8.3

/10

Reviewed 94 week(s) ago

Place is okay naman sa price, kaso barado ang drainage sa shower, kahit sariling kong pinagliguan na umaapaw sa sahig parang yaki parin isipin dahil naka sawsaw paa while naliligo😖😫🤢. At may bayad ang hot water sa thermos 😂

1 people find it helpful

Joice G.

5.6

/10

Reviewed 103 week(s) ago

Aircon is not getting cold. Bathroom drainage is clogged.

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Francis El S Janea

6.0

/10

Reviewed 110 week(s) ago

No internet connection in the rooms.

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Lovely J. A.

5.2

/10

Reviewed 118 week(s) ago

Dear online agent, I was very disappointed. Please don't let us choose or request check in and check out time if we still need to pay additional fee for an early check in. They even called me twice early in the morning if I have booking or not. Kindly communicate well with the hotel (staffs).

1 people find it helpful

Accommodation's Reply

25 May 2023

Dear Ms. Lovely, Thank you for sharing your feedback with us. We apologize for any disappointment you experienced during your stay. We strive to provide a seamless and pleasant experience for all our guests, and we regret if we fell short of your expectations in this instance. Regarding the issue of check-in and check-out times, we apologize for any confusion or inconvenience caused. We understand the importance of clear communication, and we will work on improving our processes to ensure that guests are well-informed about any additional fees associated with early check-in. We appreciate you bringing up the matter of communication between our online agents and hotel staff. We will address this with our team to ensure better coordination and avoid any unnecessary calls. Your feedback is valuable to us as it helps us identify areas for improvement. We take your comments seriously, and we will use them to enhance the overall guest experience. If there is anything else we can do to address your concerns or if you would like to provide further details, please feel free to reach out to us directly. We value your patronage and hope to have the opportunity to regain your trust in the future. Regards, The Hotel Manager

Suzette S.

6.3

/10

Reviewed 118 week(s) ago

No rag and slipper inside the room, there is water under the curtain. The service was long when it came to the food order

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1 people find it helpful

Rolly E.

8.5

/10

Reviewed 125 week(s) ago

Nice ang friendly staff. Nice to stay.

1 people find it helpful

Accommodation's Reply

24 Mar 2023

Dear Guest Rolly Jacaban Estoque, Thanks for staying with us, and thank you for your feedback. Rest assured that we are continuously doing our best to give our guests the best service they deserve. Keep safe! Regards, Arthur Bondial Hotel Manager

TRI C. U.

6.1

/10

Reviewed 136 week(s) ago

Broken acu, no footmat, teared beddings, blurred TV display.

1 people find it helpful

Jan J. G. J.

8.5

/10

Reviewed 147 week(s) ago

Has the basic amenities to be found in the hotel. Well maintained and cleaned and the AC is working well.

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Eli P.

6.1

/10

Reviewed 154 week(s) ago

This is an update to an earlier review where I am very disappointed that your customer service is very poor. After complaining with the receptionist about the aircon many times, they made us wait too long without any response. And sa morning around 8am hangang mag chek out my nag construction nrinig UN pukpok Ng martilyo sa kbila. D makatulog.

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Ariel C. A.

6.6

/10

Reviewed 155 week(s) ago

My request for room type was not given on first day even if I stated in my booking. I just made several follow-ups for me to be transferred to another room on day 2. My request was room with window.

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Joyce A. d. C.

6.0

/10

Reviewed 158 week(s) ago

Very poor service. We used to request some things we need during our stay at the hotel. We used to follow up like 4-5 times before our needs were being delivered to our room.

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Ma Bethel G. G.

8.8

/10

Reviewed 159 week(s) ago

People were accommodating. Room really needs maintenance. My 1st room there the AC is very loud and has lose socket problems. Missing TV remote control. I transferred to another room which is twin bedroom. There are 3 or 4 baby cockroaches in the room. 1 faucet in the bathroom is damaged. I saw that they are renovating. For me who is not artistic as long as I have a place to sleep with a comfy bed, ac, wifi, etc and close to my agency, a 5-10mins walk and affordable price is possible. Will still stay there if ever I'll have to go to my agency for how many days because he's close. Hopefully they can finish renovating all rooms soon.

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Jesus J. T. G. I.

7.2

/10

Reviewed 166 week(s) ago

great place to stay in Makati City

1 people find it helpful

Jesus J. T. G. I.

8.5

/10

Reviewed 166 week(s) ago

staff are great and convenient to nice places.

1 people find it helpful

Maria Crizelda Fontenette

6.7

/10

Reviewed 170 week(s) ago

Very dirty, may ipis hindi maganda din yung bed sheets.

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Sheena Q. Q.

6.7

/10

Reviewed 190 week(s) ago

While I am enjoy staying on this fabulous hotel, there 's only limited resources that you can use like you need to ask first their towel from the front desk (note: only 1 towel).

1 people find it helpful

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