Overall Ratings & Reviews SureStay Hotel by Best Western Richland

Y

The location isn’t as bad as some reviews, yes it’s in an industrial area and near a rail yard, but it wasn’t bad noise wise. I had a rough time getting in the room due to the door being broken. Front desk staff wasn’t that helpful, had a bit of a language barrier. The room had no shampoo, soap, or conditioner. And only half a roll of toilet paper. Tried to get more supplies, but the front desk was gone and locked up. Neighbors were noisy, but calmed down around bedtime. The rooms appear to have been modernized, and the bed was exceptionally comfortable. I will say that I slept great. Would I stay here again? Maybe if I couldn't find a better option or if I had to choose between here and the cockroach inn.

Well where do I start. First, the tv we couldn’t get off the opening screen we couldn’t select the icon for Directtv. We checked with other guests who had no clue, even the front desk didn’t know how to do it. Then the air conditioner we couldn’t get it off cold the room was like a freezer. The pictures of the rooms were nothing like our room. There were no rugs just tile flooring which was nice, the bed was relatively comfortable and it was quite but that’s all. The ceilings needed help, in the bathroom and the room itself. You could see someone had smoked in the room as the tub had cigarette burn marks. I was less than impressed with the room.

N/A

Everything was clean , beds were soft , good customer service and more

The orice was the best thing about thus location. It was also very clean and well maintained.

Room was clean and bed comfy don't expect much on the breakfast was out of items

This place needs a lot of upkeep done. Headboards broken light fixtures broken TVs not working faucet sink handle comes off.

Took a long time to check in. The property was not exactly clean, and there was a bit of damage and a faint smell of cigarettes. But overall, since I was just staying one night and only used my room for sleeping it wasn’t bad. I would probably stay here again for the cost.

Stay it self was fine for a sleep over for traveling but we paid when it booked but then when my son checked in was told he owed the total amount which he paid again! They did refund a portion but broke up the nightly charge into two transactions and so far they have only refunded 1 of the two transactions*

Nothing

Nice clean place really close to work, While I'm in this area temporarily, Super helpful at the front desk. Nice folks

A chair was missing a wheel, and a light was missing a shade, and I saw a few cockroaches and other critters. But the beds were fantastic, and all appliances were clean and working. Overall, I think I will return sometime in the future.

Good and safe place to stopover night although it is an industrial area. Next to a freight train junction.

Economical and safe location although it’s industrial area.

I only stayed one night, but i paided for 3. The room had spiders, bugs, a broken air conditioner, and the pull out sofa was badly stained,dirty, and torn.

Quick check in and check out. Bathroom towel rack was broken Shampoo despensor gone, ripped off wall Conditioner despensor empty

The property was in the middle of renovation. It was so close to the Inter State that engine brakes sounded throughout the night.

I booked a summer room with a picture of a nice pool. I went to go use it and it was greener than green jello

Do NOT STAY HERE!!! not worth the money this is more of a 50$ motel, they charged me 120 something I was traveling with my family we all were so tired so we slept in our clothes for 2-3 hrs and left. The couch pull out looked like a murder scene, I’m not from area was passing thru I depend on reviews yet I was so tired I didn’t check them, Biggest mistake I made!! If I could give it a zero I would!!