Overall Ratings & Reviews Hôtel Albert Elisabeth Gare SNCF

Excellent choice at this price range! The room was big, clean and warm. wifi worked great, the bathroom had a bathtub (loved it!) and the bed was very comfortable. The staff were friendly and helpful. There was no refrigerator or tea/coffee in the room, but there was a coffee machine ($€) in the lobby and a microwave (!, which was absolutely great!). The location is mostly quiet (except for some loud boys gathering on a street one evening) and I mostly didn’t hear other guests „coughing“. Highly recommend overall!

Close to railway station and town centre

Friendly staff, good breakfast

Clean, practical and an easy walk from the station

Staff was lovely - good location and just what you need for rooms. no complaints :)

The hotel is well located a short walk from the centre of Clermont Ferrand. We were able to park on the road outside the hotel, which is free from 19:00-0900 and all day on Sunday. The hotel does have a car park but we didn't need to use it. The rooms were smallish but it is a city centre building in France so this wasn't a surprise. Overall, for the price a good stay.

Staff were very friendly, helpful & informative. Location is about a 10 minute walk to the centre

Booked two months prior and on my booking form I had a queen size bed and two single beds, for a family with two children 11 and 14. After paying for the room and getting into the room, I discovered I had a double bed and a double sofa bed. I had specifically booked the single beds for my children, and I didn't want a sofa bed as they aren't particularly comfortable. The rooms so moved you had to get into your bed from the bottom of the bed as there was no room to get out the side of the bed. I complained to the girl in the reception, Alexandra, she just really didn't care, advising me that on booking this room, the beds I booked were already booked out. So I asked, you lied then when I booked this room, and she replied yes. I asked for my money backs I was going to find another hotel room but she said she couldn't give me a refund. I asked to speak to the manager but she advised me the manager was on holiday for two weeks. I asked for the managers email address but she didn't want to give it to me. " what does it matter, there are no other rooms", " it's the same price, as the other room". As if I was getting a bargain. I was trapped and this was part of my holiday. I have massive issues with hotels.com too as I rang them, who said they would relocate me, they needed to speak to the reception of Albert Elisabeth hotel but 2 members of hotel.com tried ringing but no one picked up the phone. Awful hostel style "hotel" . Thishotel is not in a chain, it is a one off.

Good for overnight stay, easy access from the station and good location for town centre. Breakfast was good, although fresh coffee would have been nice. Room was clean and comfortable.

Bon accueil, chambre agréable et bien équipée, literie confortable, plutôt calme, le tarif du petit déjeuner est un peu excessif pour la prestation

Buen hotel, però la primera noche no limpiando ni hacen la cama

Hôtel propre et correct proche de la gare et calme. Pour 1 nuit professionnelle cela suffit largement.

Nous étions plusieurs à dormir dans cet hôtel et vraiment nous ne regrettons rien. Les chambres sont confortables, salle de bains avec tout ce qu'il faut. Calme donnant sur jardin. Un accueil vraiment sympathique par l'équipe que nous remercions. Merci à vous Céline, Carine, Franck, Philippe

Pratique

Les + : un accueil et un service de qualite et un bon rapport qualité prix Les moins : chambre très très simple, une sdb tres petite et sans pour poser un minimum d'affaires

Un hôtel idéalement situé à proximité de la gare et à proximité d'un petit supermarché. Rapport qualité prix très correct. Personnels accueillant et à l écoute de sa clientèle !

Bien que situé en plein centre ville nous n’avons pas eu à subir de bruit de circulation quartier calme Rapport qualité /prix plutôt satisfaisant

mise à part dès poil sûr les murs et quelques dégradation le reste rien à dire

Séjour très agréable, accueil très sympathique par le réceptionniste à notre arrivée. Grande chambre avec lit parapluie dans le placard, parfait. Quelques taches sur la moquette et douche légèrement bouchée, mais très bien dans l’ensemble.

Annulation impossible malgré l'accord du site de réservation. La responsable refuse d'entendre malgré un motif médical important, mon conjoint ayant été opéré en urgence et necessitant une surveillance médicale dans le cadre de son suivi post opératoire. Ce n'est jamais un plaisir d'annuler des vacances et l'inflexibilité des gérants reflète une certaine intolérance et un manque de compassion et d'empathie pour les voyageurs qu'ils accueillent. On a payé 85 euros pour une prestation non effectuée et malgré une prévenance 48 heures à l'avance. Grand regret. Avant la possibilité de réserver sur internet, on ne payait pas à l'avance les nuits d'hotel. Nous sommes déjà très décus d'annuler nos vacances et nous ne pouvons même pas avoir un peu de compréhension ni d'empathie malgré une urgence médicale.