Overall Ratings & Reviews Centrale

It was old, but we had trouble getting in, no elevator ( which we knew), the room was unbelievably small, the beds were broken down (deflated), from people sitting on the sides. I had to use a blanket rolled up to support my back enough to sleep. Shower didn’t work—sprayed all over, etc.

Hotel is on the 4th floor (90 stairs up!) with no elevator, reception only open limited hours, room is small and poorly lit, walls and doors are paper-thin, and our shower screen fell apart. That said, the hotel is in a wonderful location just 2 minutes from the Campo and numerous restaurants and cafes, the rooms are clean, and Stefano was very patient with our poor Italian and was extremely helpful with local attractions, transport, and after-hours access. We enjoyed our stay and would probably return.

Great location near Il Campo. The staff were very friendly and helpful in recommending places to see and eat. The room was a bit basic but still comfortable. Thanks!

Convenient location close to the centre of Siena. A daunting climb up four flights of stairs and rather inconvenient to have to check in before 5.30pm. Also no coffee facilities so going out for coffee in the morning was a pain because of the long climb back to the room. But a nice clean room with good shower and nice view.

Small, but clean. Good for a one night stay when you aren't wanting to spend much time in your room anyway!

Explicit directions are REQUIRED. After the initial 70+ steps to the 4th+ floor [no elevator], the check-in and staff are wonderful and friendly. Minor maintenance is required [a knob here, a latch there], but otherwise a comfortable and pleasant room for the stay. My room had a view of the Bell Tower at Piazza del Campo... but, with that comes the hourly reminder of the time [NO respite ... every hour, every day]. Even though the windows are not 'modernized', they kept out most of the neighborhood noise. However, since there's only a fan [no A/C], when windows are open you can hear the raucous [no disrespect] gaffaws and laughs and cheers of the neighbors. The hotel location is superb (even if on a smaller/side street, it's shielded from all the shop noise).

The service was mostly very helpful but it was very unfortunate that no one was present at reception when we arrived. We were let in by other guests and only a phone call after 30 minutes enabled us to get our room key. Our room was ok. It was strange that the art in it was made up of only empty picture frames. Modern art perhaps?

The free wifi did not work. Breakfast was not available in the morning as advertised.

Very well located, friendly staff, clean and nice to spend your vacation days...

Need 3 keys to get to your room--- safer than most hotels! Gentleman at the desk knows English well, very friendly and helpful, let us leave our luggage in the room early so we could explore. Free tea in lobby. Small quiet hotel with small number of rooms on the top floor above residences. If you don't like exercise, you won't like going up stairs. Interesting towels-- more like linen. Awesomely close to Il Campo for a great price!

Small hotel with rooms on 4th floor walk-up in heart of old Siena. Hard bed, small clean bathroom, no A/C. Staff was very friendly, and helpful. No breakfast service.

We received a larger room than we booked which was fine but the layout was a bit odd. The facility was fine but the bathroom smelled quite bad (I think it was the pipes from the plumbing fixtures such as the budet that was out of service- probably didn't have water run through the pipes). The service was great- very friendly. It was in an excellent location right near Campo. We would recommend it as a nice less expensive option.

A fantastic, small hotel in the centre; really is a great location and although there are flights of stairs to the top and the hotel reception is closed after 8pm, the hotel receptionist (Giorgio) was so friendly and went out if his way to help - he even booked me a table at his recommended restaurant (which was delicious (Osteria Ceci)) and he even helped by giving me ideas and logistics for my onward journey. Can't recommend this hotel enough - and the location can't be beaten; really lives up to its name.

Had a lovely stay at this Hotel on our travels the only thing that was a let down was the toilet, could have been cleaner. Staff were great and really friendly.

Hotel was in a great location and the owner very friendly and helpful, but unfortunately it was let down by: a foul smell in the room, presumably coming from the bathroom drains; the cleanliness of the room and bathroom (lots of hairs in the bathroom and shower cubicle and stains on the bedspread); the loud reception area (but this might have been due to the fact our room door was right off the reception area); no tea or coffee making facilities; and the lack of a lift for our heavy cases (there was a pulley lift at the top but we weren't offered use of it). Such a shame as the hotel is in a good location, the reception area decorated nicely and the owner was lovely

Is in central of Siena. Owner is nice and show u what are the attractions around here. The downside is that there is no lift so be ready to climb stairs.

Room spacious but very outdated. It is on the fourth floor with no elevator, so a hassle dragging the suitcases upstairs! Great location, though.

overall, very good choice. value for money hotel. the owner very helpful, let us print boarding tickets, gave us tons of info about nearby villages and bus timetables. Thank you, if back in siena, we'll come visit you again!

Forget about the other reviews . Staff was very friendly and accomadating. You have to realize its a 2 star Italian hotel that means not a lot of services and a front desk that will close. Pay attention when you reserve something. It says no elevator and at that price what are you expecting. It was a good clean room. If you are looking to save money and just get a nights sleep this place is fine. Staff was extremely friendly

This hotel is located in a great spot, close to everything, walking distance to all the attractions which is what drew me here. so for that it's great. Other than that its a very loud hotel, you can hear every door open and close, every bathroom flush from the next room over. More annoying is the trash dump that happens at 6 am every morning, who knew a restaurant could have that much glass int the trash.. every day. The room was warm, but opening the window just begs the loud bar scene to sound like its inside your room until well after 2 am.. so needless to say, we didn't sleep much. If you are coming in at 2am and leaving the hotel before 7 , it may be worth the gamble