Overall Ratings & Reviews Staybridge Suites EL PASO AIRPORT AREA by IHG, an IHG Hotel

Nice and clean

The breakfast is good.

Clean, good location and friendly staff. Had no issues with my pet (large dog). Would stay here again.

Nice quiet place to get sleep

Our family slept very well. The beds were super comfortable. The sheets & towels were soft. The coffee machine was broken & they replaced it right away. We were all well rested for the next day.

Room was clean, but even though we were there for three nights, housekeeping did not once come through. Had to call out to front desk to pick up more toilet paper. There were no towels in the pool area any of the days we were there. Staff could not keep up with demand for breakfast items even though hotel was not sold out that weekend.

Excellent property, they just need to improve internet speed in rooms, everything else is great, definitely coming back.

The suite was nice and spacious. Breakfast was great. Nice amenities.

1

Everything was great El Paso people are great

This Staybridge was amazing. The lobby is so nice and roomy. Plenty of table and chairs in the breakfast or main meeting area. The outdoor area has plenty of chairs and tables and wonderful pool area. Our room was wonderful with both a sizeable separate bedroom and the living room area. The kitchen is so nice with both a microwave and actual burners to cook. At first we had been assigned a room with a regular shower and I had requested a walk in one because of a disability. We went back down to the lobby to see if that couldn't be changed and the man at the desk was very agreeable to do so. We will remember this place to recommend to others.

There were no restaurants in easy walking distance.

Clean, comfortable, and convenient place to stay when travelling.

We got in at 3am and had called to make sure they wouldn’t give away our room. The gentleman working overnight was super friendly and helpful… he actually upgraded us to a two bedroom suite. Sadly we were only there overnight, but we definitely appreciated it! The breakfast there is also one of the best I’ve ever had at a hotel. 10/10 recommend!

Upon arrival there was one person working the desk at 8:18pm. The man seemed to be experiencing some kind of technical issue with the guest he was helping. After that it took him I've 30 min to get us checked in. Our room was already booked and paid for. They needed a card on file for incidentals. No problem. They ran both of my debit cards and said neither work and to cal my bank. My bank said that it they were processing the charge and the hotels system was declining it. It took 40 min to get in our room mind you my 7 month old was screaming and my 3 other kids were exhausted as we just drove in 8 hours from Texas. I reserved a room for 6. There were on 2 towels and 2 rolls of toilet paper. The pull out couch was horrible. There were no sheets açaí for this rock of a bed. We had to go get them from the front desk. Super disappointed and dissatisfied.

Beautiful property. Very clean. Execellant breakfast. Heated pool and hot tub. Outdoor grills. Fire pit. Fully stocked suite. Very quiet. Loved it.

I had a King bed and they gave me a handicap room with 2 beds because they ran out of room, which means they gave my room up to someone else when i had an RSVP. The breakfast was says till 930 and they where putting everything up by 9 am. The breakfast was not good at all and as well cold.

The manager stated that they only clean rooms every other day and not on weekends at all. Checked in on Thursday evening and room was not cleaned until Sunday after several complaints. Manager was trying to run the front desk and prepare/serve breakfast at the same time. Hotel seems to be severly understaffed. Would not recommend staying here at all.

Best service

I liked how Kaylin helped me when I checked in she was very friendly