I've stayed in a number of SLH hotels and it's usually a superlative experience. While the Babuino staff were nice, the hotel was missing the attention to detail I've come to expect from SLH - door frames were chipped, floors were heavily scratched up, bad lighting, the heater hummed so loudly I had to turn it off to sleep, screw holes in the walls in the room (shelving had been removed but not covered up).