Overall Ratings & Reviews Hotel Skyler Syracuse Tapestry Collection by Hilton

The hotel was very convenient to Syracuse University. Walking distance (about 10 minutes). It was a 3 star type place with very few amenities. If you just need a place for a day or so to visit a college student it works fine. The staff was very slow - while friendly - very slow. They lock doors at 8:00 which isn't convenient for door dash deliveries and they don't have room service. Night check-in person was a bit rude as reported by my spouse. It's as I rate a 2-3 on a scale of 5 kind of hotel. It definitely needs a refurbishment - old carpet, old everything.

Excellent

Very clean! Great location!

It's fine for a quick stay near the University. Probably more options for food when school is not closed for the summer. Quick cab/ride share to downtown where there are a lot of dining options.

Nothing fancy and minimal breakfast menu, but clean rooms and comfortable beds. Perfect for Syracuse visits since only a 5 min walk to campus.

Excellent property!!!

Clean, walking distance to Syracuse, easy to find

Great room. Comfortable bed. Close to the colleges. I would definitely stay here again.

Wonderful hotel with a great location next door to campus. Free parking, cute bar and friendly, helpful staff. We will definitely return.

Great!

Lovely hotel, walking distance to the Dome

Convenient

The staff at both the front desk, bar/restaurant were excellent. Our room was clean. We were happy with the ease of parking. Room service was great! We will stay again if in the area!!

I loved how it was a maze to get to the room. Cozy save feeling

Nice rooms and convenient location but few amenities

I recently stayed at the Hilton while visiting my daughter at college, and unfortunately, it was one of the worst hotel experiences I’ve had. Upon arrival, the front desk staff was shockingly rude. The room I was given (#243) was extremely disappointing. Although it was on the second floor, it felt like a basement—the only window was high up and let in almost no light. It felt more like a dungeon than a $250 per night hotel room and looked nothing like what was shown on Expedia. I politely asked if I could be moved to another room that matched what I booked. The front desk lady bluntly said, “No, this is your room,” and told me it was my problem for using a third party. She told me to complain to Expedia and said they were fully booked, though her tone made it clear she had no intention of helping me even if there were other rooms. I felt uncomfortable, especially in front of my daughter. I had hoped this would be a special visit—not one where we felt like a burden. During the stay, she ignored us completely—no greetings, no eye contact. At checkout, she acted cold again. I asked for a receipt due to breakfast charges, and she said it would be emailed, refusing to show me my charges. I still haven’t received it. I felt unwelcome, discriminated and dismissed by someone who represents a major hotel chain. The location is perfect for visiting campus, but the staff’s behavior ruined the stay. Hilton needs to do better.

Wonderful, conveniently-located hotel when I’m visiting my kids at Syracuse University.

Great unique place to stay that is super close to the university

Pleasant staff. Super clean and nice. Breakfast yummy. Huge bowl of oatmeal with fresh fruit. Free shuttle to airport. Close to Syracuse U! Thank you.