Overall Ratings & Reviews Le Grand Hotel

Hotel was adequate and clean. Room was a large size and comfortable but the jacuzzi did not work.

Very friendly and helpful staff. Some organizational deficiencies are made up by the motivated staff!

I booked my stay through hotels.com and paid the hotel in advance. However, the hotel charged me full price when I checked out. I have emailed the hotel and they say they haven't received a payment before. They told me to send a proof of payment, which I did. I sent them a detailed receipt but they said it wasn't enough. After that they just stopped responding to me. I should not even have to send them a receipt. Hotels.com are trying to fix this for me, but the hotel staff are all struggling with English. They also charged me for breakfast every morning, claiming they asked me if I wanted breakfast when I checked in. I'm 100% sure they never asked me. I had breakfast the first day, but there was not much I could eat due to allergies, so I bought my own breakfast elsewhere the other days. It's been 11 days now and I haven't heard more from them.

The photographs of the rooms on the website do not represent the room that we were given. We requested a non smoking room for a family of four with the two children aged 3 and 1 year old. We could not open the door fully due to a wall, and were greeted by a small room with a double bed and a metal bunk bed that reeked of cigarette smoke. There was an ash tray on the window sill and just outside the window on the outside sill (past the broken pane of glass) were cigarette butts. The whole room would have been only two and a bit metres wider than the two beds and less than a metre longer than the double bed. Bunk bed was totally unsuitable for small children and all pillows were tiny and almost non existant. Also, at my own omission, I did not check to see if the hotel had air conditioning - the room was very hot and had no real ventilation. We did not stay the night and would not recommend this hotel to anyone.

Très bonne hôtel merci au veilleur de nuit qui nous a laissé regarder le match avec lui.

Petite chambre mais correct, bonne literie et sdd très agréable Restaurant excellent et accueil sympathique

Problème d odeurs dans la salle de bain !

On a eu une urgence familiale 2hrs apres notre arrivee J’espere que la gerance fera un geste commercial 😕😕😕

Problème de différence entre la facture de l'hôtel et celle d'hôtels.com

Non comment

Chambre simple, petite, mais confortable. Salle de bain bien équipée avec douche italienne. Personnel agréable. Parking disponible devant l'hôtel. Bonne brasserie attenante à l’hôtel.

Très serviable et aimable

Séjour agréable et confortable.

Personngl tres serviable A l écoute

Hotel répondant aux normes 3 etoiles, propre, confortable, bar et restaurant service restaurant 23 heures bar 00h seul bémol pour mon sejour le bar jai demandais un double mojito et sans être mechant il était horrible pourtant rien de compliqué de la menthe du sucre citron verre rhum et limonade mais bon les patron ( mr au 4x4 mercedes) sont tres sympa ca fzit toute la différence jy retournerais certainement

It is middle of summer. But the hotel has no air-condition. So there is not proper during summer season. we have to give up the other day because it was go hot in the room. we do not recommend the room during summer. and the hotel must list up that they have no air-condition.

oublier ma noter ma réservation et plus de place

Zeer goed ontvangen

on y mange trés bien

arrives fin de journée acceuilli par une personne très aimable souriante stationnement juste devant l hôtel d un type autre époque mais classe avons dîner sur place un service impeccable repad délicieux décor et ambiance très sympathique remontés à la chambre pas de climatisation 37 il possible de dormir AVO.s laisses porte fenêtre donnant sur la terrasse ouvert avec les néons des restaurants le bruit des voitures la bons pas pu dormir ..cet hôtel doit être génial l hivers des lors que les températures sont ..normales et faibles ..rt heureisement l ensemble des personnes de l hotel et restaurant sont adorables et professionnels ca permet de gardet sa bonne jumeur