Cute and quaint boutique hotel. Don’t expect much, but that’s okay, you’re there for the charm, experience and location! My particular room was perfect for 1 person, but would not be comfortable for two - which was fine since I was meeting family after Crete. If you aren’t looking for a lot of bells and whistles, this probably works. Be prepared to roll your luggage down the street! Cars can’t enter after a certain point.

The staff was extremely helpful and went out of their way to make sure that we enjoyed our stay in Chania. Their recommendations on aight to aee and restaurants to eat at were spot on. The hotel is beautiful and located in the heart of the old town . WEMe even got a room upgrade!

I loved this hotel!!!! It was so cute, staff was really nice and helpful at the front desk.

An excellent location to enjoy the old city of Chania

Elia Fatma was perfect for me. A small, beautiful, well-looked after, adults only hotel, with delightful staff, Ideally located for me and my stay.

They charged us for 2 rooms even though they were notified that we only needed 1. Gross incompetence not paying attention to e mails sent to them. Clearly stated to them only 1 room needed and to cancel any others. They refused. I will not trust them again. Spoiled our trip to Greece for our 50 anniversary.

Hey, wanted to give you a small feedback in regards to the cleaning stuff. I just wanted to use the 60 euro shampoo that I had with me in Crete which was left in the bathroom and just noticed they empty the bottle and added water. Really not professional at all. This plus the restaurant issues when they took my plate just because I was called at the reception, considering it was the first time when I came to have breakfast which was literally some watermelon and a coffee and also the rude talking when I went at 7am for a smoke and then two of them stood in front of me and being super impolite telling me I don t have accommodation there.

Everything was great apart from the safe in my room which had to be fixed before it would work and there was no coffee machine in the room which I asked for and it was provided. The room was clean, quiet and comfortable. The shower was great as was the breakfast. All the staff were very helpful and kind.

We stayed here two nights, the hotel is centrally located to many restaurants and close to the Chania harbor. Loved it! The only complaint I have, is that the free bottle of wine had a terrible taste.

We arrived on a short trip to beautiful Chania. As we came in late at night, we were informed that the front desk is located nearby at Elia Zampeliou Hotel and it is open 24 hours daily. The hotel has a front desk as you could see in the picture but it is just for decoration. This firm has various hotels in the Old City nearby so I guess it is more economical to them having one reception desk. The hotel and the rooms are excellent in a great location, with 2 friendly ladies in charge of cleaning, and preparing great breakfast. On our last day, we approached the front desk to book a Taxi to the airport and keep our language while still touring the town, and when we got back to the reception to pick up the gear and get instructions on how to reach the driver (no cars can enter this part of the city so we need instruction how to reach the meeting point), to our great disappointment, the font desk was closed! we waited half an hour trying to call the numbers we had with no success. Eventually, we communicated with Wattsapp but didn't like the excesses of No Front Desk services, and as they gave us the entry code we took off our gear and went to find our way to the airport not to miss our flight. We will surely arrive again in Chania for a longer stay but never use this firm again! Only a hotel with Front Desk services not just collects the payment upon arrival but gives services when the customers are leaving.

The staff were fantastic. Antoni and Despina were extremely helpful. We changed hotels after the first night because our A/C wasn’t working. The breakfast is top notch! Location was central to everything.

Great to be on the old town , really helpful staff and loved room with balcony

Great place

Best breakfast you can get. If possible, stay here.

Room internal design was weird. Bathroom and bed too close and separated by thin glass wall. Lobi was in different building than the room. Stuff was friendly but too busy.

Well located property good convenience to surrounding areas only downside they manage 7 properties from one office which is badly signed and cannot find so when we got to hotel doors locked to call a phone number took us an hour to locate before booking in

Great location! It’s definitely worth it to stay in the old town. There are great restaurants and the hotel staff gave amazing recommendations. Staff were very friendly and helpful! They helped us arrange for a taxi from the airport and then Elena met us where the taxi dropped us off and walked us to our hotel (cars are not allowed in old town). This boutique hotel has great attention to detail. You won’t regret staying here!

Great location in Old Town CHANIA. Extremely attentive and responsive staff.

The check-in hours that are listed are not correct on this site. The day before check-in we were sent an email while traveling to tell us that check-in is as follows: "Please bear in mind that the reception is not open all day. The reception opening hours are from 08.00-15.00pm & from 18.00-22.00pm" So, of course, we arrived during the period during the mid-day that it was closed and had to wait on the street with our bags because we didn't have a chance to check email until we actually arrived on site. Once we were able to speak to an attended she was rude to my wife as she explained that the credit card charge didn't go through over two months prior to check in date and she was just now letting us know. She said that we need to pay her in cash. When we called the credit card company they told us that the charge did go through and that it was colllected by the hotel. We provided this information to the hotel attended and yet she wanted us to pay her in cash for the stay. So we decided to tell the credit card company that we wanted to dispute the charge since the hotel was telling that it wasn't paid and stayed in another hotel down the street. Several red flags about this hotel so be careful. WARNING

Location on the old port, but no direct access by taxi.