Overall Ratings & Reviews Doubletree by Hilton Vienna Schonbrunn

The hotel was a very nice place to stay at, the beds were very comfortable to sleep in. Also the staff were very helpful and friendly. The breakfast was delicious and had a lot to offer. The location was decent to and walking distance was handy. I definitely recommend it

Excellent staff. Lovely room. Great location about 15-20 min from central Vienna, very close to Schonbrunn palace, but far enough out for a quiet stay.

Wonderful Hotel next to Schloss Schönnbrunn. The rooms very quiet and spacious.

Close to Schönbrunn Palace and a metro station. Spacious suites, nice property.

The housekeeping was terrible . The main resturnat was closed .

The staff were great and we had an upgrade as we had mistakenly booked an accessible room and turned up very early.

Nice and clean and transport close by

Staff was helpful and responsive. Location not convenient.

Good hotel

My friend and I stayed here over a long weekend while we explored what the city of Vienna had to offer. While we had a great time sightseeing, we experienced several issues while staying at the Hilton, albeit, not all of them could have been rectified by the hotel. During our first night, we were rudely awoken by loud roadworks right outside the bedroom window which consisted of drilling, shouting, and other work-related sounds. We brought this to their attention the following day where we were greeted with essentially a shrug of the shoulders stating they were not working that night. Moreover, we were informed that our room would be cleaned every second day, yet to our surprise, this did not happen. When reported to the desk, they informed us that they would get it cleaned straight away but when we returned to the room later that night, the room was in the same state but with clean towels left by the door. When staying at a hotel such as a Hilton, I would expect this as a minimum. Overall, the hotel was clean, well kept, and in a great location, however it was these experience that have led us to leave this review.

Food choices aren’t many!

The check in was quick. Ms Vollenta was friendly and helpful. She did the check in and help me when I needed a bag for the groceries bought at the lobby. She gave us the famous Hilton cookies. we arrived late night, there is no room service in the hotel but there is a mini groceries in the lobby with all drinks and good sandwiches especially the Tuna sandwiches since we are Muslims so its a good choices for us. The room is cleaned, good size and good internet. The only thing is the Front Desk dont answer the call if you call them. The breakfast is good. Highly recommend the hotel. We would stay here if we are in Vienna.

The hotel is very comfortable. Room was not serviced during our stay, not even the coffee or Kleenex was refreshed. When we requested replacement coffee from the front desk, they sent coffee pods that couldn’t be used by the coffee equipment in our room. The hotel said they would provide parking discount, but their explanation on process didn’t work at the ramp exit so we had to quickly pay full price at the credit machine to allow exit without disrupting other vehicles trying to leave. The restaurant was closed in the evening and there were not restaurants close by. The bar was open with a limited menu.

I loved staying at Doubletree. Best location and has easy transport connections. The hotel was spotless and spacious. Very accessible and the staff was warm and very welcoming. At walking distance cafes' are available. I would recommend it and will go back whenever I visit again!

Love the Hilton’s always a good place to stay

Air conditioning did not work well.

The location was good. It’s easy to walk to the public transportation. The hotel was quite.

Bed was comfy. Air con worked well. Breakfast was decent but slightly lacking in options. Sauna was great but the steam room door would not close.

Front desk did not pick up any calls made from the room. The good thing was the elderly gentleman who was working at the bar/restaurant.He was very good and should be recommended

No internet connections for charging, WiFi and air conditioning did not work properly. Phones to front desk not answering, ever. Had to go down in person about problems.