Place was terrible. They had recently fumigated it. I realized this when I saw all the drawers, etc. were open. They admitted to it when I mentioned how badly it smelled. I should have asked to move rooms but it was too late in the night before I realized what I was smelling. If this weren’t bad enough, there was no hot water, poor internet connectivity, and a lot of noise. Pool was dirty and nothing like the photos. No A/c, either. Breakfast was decent, however. At least there was that.

Great hotel, in location, comfort, food and price.

Great attitude of the staff

we had a great experience, will definably stay again

The hotel was beautiful! The restaurant had amazing food, the service was great and everyone was friendly. I had a room close to the stadium/main street above the pool with a patio overlooking all the action. The street noise was loud. I acquired ear plugs and had no issues. I would definitely stay here again.

Cama cómoda y gran servicio por parte del staff del restaurante

We stayed in this hotel while visiting for our parents' 50th wedding anniversary, and chose it due to the location. We could not have been more pleased. The property was clean, the room was comfortable, the bed was great, the staff (reception, restaurant, bar, housekeeping, everyone) was great. We even loved the kitty who is a mainstay at the property. Good value for the money. Would stay again - only wish it were warm enough to use the pool which looked very inviting. Thanks for a great stay!

This is a beautiful, unique setting for this boutique. The housekeeper, and workers are wonderful. I was not very happy with the receptionist at the front desk, she seemed aloof and unapproachable. We asked for two additional pillows and were told they did not have extra pillows (by the person at the front desk). It seemed like we were bothering.

My partner and I stayed at Colombe Hotel for almost a month and we enjoyed our stay very much. The staff were exceptional and friendly, the food was delicious and at a decent price (with free fresh breakfast everyday until 10AM!), and we had a nice room with a comfortable bed. For those who love to swim, there is also a nice pool area with seating and shared space available as well. Overall, we loved our stay at Colombe Hotel and we will definitely be coming back!

I would like to say thank you to the staff and owner they all had a welcome home attitude. The view of Xalapa was outstanding.

Nice

The decor of the hotel in general is unique. The food was fresh and tasty. Staff at the reception counter was very attentive

It is a 60s70s art decor building which would’ve been great during its time, however it is now tired and rundown. The most disappointing aspect was that it was filthy which should’ve been easily rectified but no one seemed to care. The room was dirty, hotel was dirty. I asked for it to be cleaned again and the housekeeper just ran a dry cloth round the room. The inside of the fridge was black with dirt, I ran a tissue through it and it was black. I got a wet tissue and wiped the top of the drawers, the tissue was brown with dirt. Lady at reception just went ‘oh it’s the wind’ - what, inside the fridge? The plastic coffee maker was filthy- I had to clean the dirt around the button, didn’t even bother looking inside. I cleaned the fridge in the end. Curtain was also mouldy and the room had a slight musty smell. We stayed in one of the terrace rooms downstairs. The external areas looked like they hadn’t been swept or tidied for years, wouldn’t recommend the pool, it was murky and dirty and so was the surrounding area - most likely a health hazard. The air con packed up whilst we were there and the safe never worked! There are a lot of stairs at the hotel aswell. There is not much in xalapa in itself and is also not as clean as the rest of Mexico. I am not sure why or how this hotel got such a good rating in the past. I touched the tiles in the bathroom and it was just dust. Shower power was pathetic too. Bed linen on top looked unwashed and the bin had rubbish in it.

I have booked to subcontractors and they absolutely loved it. Thanks

Like the location and easy access however property needs upkeep Bathrooms aging heating not working

I liked the hotel. It’s smaller then the pictures look like. The first room they gave us was literally underneath the restaurant, so you can hear everything. We asked to change rooms and the gave us a room which was much quieter. I think the price should be much cheaper then the rates the charge in my opinion. Overall it is a nice hotel but I will not stay there again.

The property is centrally located and gorgeous. The Administration is poor. You can expect good treatment from staff but not from the Administrator. We had a noise problem with the room we were staying. The Administrator made me regurgitate the entire problem that was already conveyed to her by hotel staff. She did not once apoligize for the inconvenience we had. She played games when it came to giving us a room transfer.

Nice place, great food, good location. Rooms are ok.

The staff couldn't been better, they were very polite and pront on their service. Is a beautiful hotel, just the room itself needed some retouching. If I were to point something else is the lack of menu in the room and the lack of mentioning ingridients in the food that people might not eat (pork). I had to say this so they can improve in those little things to keep this boutique hotel a place to keep coming back when visiting Xalapa.

A small boutique hotel that has everything you need. Will definitely come back to this petit tropical atmosphere hotel.