Overall Ratings & Reviews Holiday Inn Express & Suites KNOXVILLE WEST - OAK RIDGE by IHG, an IHG Hotel

Stayed here for one night that was fully booked. It was quiet, looked to be well maintained and the breakfast was ample. Would consider staying there again if in the area.

Nice place overall, but not a fan of not providing wash clothes in the room.

Wonderful property, very clean...friendly staff!

Short on staffing. Did not honor our reservations for 2 queen bedroom. They Upgraded us to a King with sleeper. Well they assumed 2 adults is a married couple, while in fact, we were not. Anyway, I felt bad for the lady working the desk. There was very obnoxios family group that was out of control and making noises well past midnight! So again, no staff to help shut down that type of activity. Just poorly managed facility.

Stopped to get some sleep on our long journey. Was not a bad stay.

Very helpful courteous staff

Very clean from the front desk all the way to our room. Everything very clean and bright in our room. Pool area also very nice and clean. Highly recommend! !

Easy check in. Friendly staff. Biggest room I stayed in ( maybe because it was the bottom floor). It had very high ceilings. Good breakfast selection ( breads, cereal, sausage, biscuits and gravy, French toast sticks, pancakes, fruit, yogurt,etc.). Breakfast is important to me along with cleanliness and safety when choosing a hotel. Had an issue with the toilet prior to leaving. Found out later from staff they are waiting for a part to fix it. The door was stiff and you needed a good push as well. Otherwise great stay and would stay there again.

Great stay, wouldn’t hesitate to stay again.

Beautiful area , great room super clean

Super clean and pleasant room. Loved breakfast.

Staff were super friendly! Area is safe and clean. We would stay again.

Everything was great

Everything was great!

Easy check in and nice stay

Very clean and friendly staff

We stayed in room 102. The bathroom toilet backed up once but was cleaned up in a rapid response time. Front desk folks were helpful to include the janitors. The breakfest bar was stocked up during the whole time. Great job on the staff. Outside of hotel was well maintained. 1 complaint was the smoking area should be moved farther away from the unloading or loading area. Non smokers Dont want to Smell that cigarette smell at all. Yuk yuk

I didn’t catch her name, but the woman who checked us in was friendly and had everything organized and ready to go. She made the whole check in process seamless and quick! The breakfast was also a nice selection and the woman who was the cook was also friendly and helpful! Clean all around. Would stay again!

Clean large comfortable rooms!

Clean, quiet & comfortable.