Overall Ratings & Reviews HUALUXE Hotels and Resorts SHANGHAI TWELVE AT HENGSHAN

Enjoyed our stay at the HUALUXE mainly due to the staff who were incredibly friendly and helpful. Our room was a bit dated and a bit dusty in some corners, but overall not too bad. Location was great, easy to walk into the central area with lots of restaurant choices!

Hotel facility is slightly old but clean and comfortable, a quiet spacious oasis. When I stayed there in Feb. 2025, their price was a good deal. I highly recommend if you are looking for a comfortable, quiet, convenient place to stay. If you are looking for hustle and bustle, this hotel is a little far from the Bund.

I travel and stayed in a King room by myself - the room is HUGE with lots of space to walk around or lay my luggages in the floor. The bed was very comfortable.

Everything was as would be expected in a quality hotel. I enjoyed my stay.

Excellent location, multi choice breakfast, nice enviornment

One of the worst stay in my hotel experience. Hotel and amenities are fine and nice but hotel refused to turn on AC while the rooms are scorching hot, humid and stuffy. I get it, its april and still cool outdoor but indoor is a separate story. I was waking up covered in sweat, drenched and yet they still refuse to turn on the AC. Their reasoning is that they would have tovturn on the central AC and would be the entire floor, not just my room, which doesnt make sense to me. Other guests can choose to turn off if it is cold. Would not choose this hotel again as there are plenty quality hotels available in shanghai

Very good location, staff and clean rooms.

everything met or exceeded expectations but Abby at the front desk was simply supe.b

Very convenient location, like their breakfast. The option for dinner could be improved.

Wonderful hotel. Excellent location, across from the subway, and incredibly helpful staff!

The hotel is relatively new with very good location

Well designed architecture and rooms. But the front desk staff were not earnest about the prices needed for the paid room upgrade.

there was mold in the sink, no swimming caps provided and wasn’t let into the pool. most staff doesn’t understand english

difficult to get a taxi

Used 4 times but this hotel was just OK. Nothing special. Reception can be crowded and slow. Service was good but the room was just about OK and clean. Area was not bad. Some shops but nothing special. This hotel is good for a very short stay. Wouldn't recommend long stay.

Pleasure stay

We were very excited to stay at the Twelve at Hengshan. When you first come in you are impressed by a great looking lobby. Our first disappointment was to learn that the pool was out of order without much of an apology. We proceeded to the room expecting a luxurious room but were again disappointed. The bathroom is in fact very nice but the main room itself was very underwhelming. It was a large room but the decor and style were quite lacking and i would not call this a luxury room in a luxury hotel. The concierge was not very helpful either when we were looking for restaurants (didn't know about the ones across the street) or when we needed help with a taxi.

Great location and neighbourhood. Super convenient connecting to Line 1 on the metro being right next door. Very good detail in design and overall a quiet hotel during my stay

Very modern room, love the light system. Great bed, only issue was a toilet that ran all night

Very nice room with good amenities, very comfortable. Convenient location, pretty streets in the neighborhood. Very peaceful garden. The pool area is beautiful. Room service is not so good, and expensive. Many bars nearby at night, but not enough eateries for a quick and good bite.