Overall Ratings & Reviews Hôtel Première Classe Caen Nord - Mémorial

Got in hotel about 8oclo room was very clean and so was the bathroom had chat to the person booking in she was very nice left next morning early and one of the staff said good morning very friendly I would be very pleased to stay there again

Everything was good Like around the hotel quite area

Very basic hotel. Very basic breakfast but male staff not very helpful. Had a tiny bit of toilet paper in room and toilet not very clean. Would not stay there again or recommend to anyone.

We arrived after the reception was closed, which was ok since it's meant to be 24/7 and got a confirmation of this via email previously. Upon arrival, the automated machine wouldn't deliver the room card so I went inside and called the number for emergencies. After a few attempts and 30min wait, the hotel "receptionist" for emergencies was shouting from the window at me and asking 3 times if I used the machine, of which I had to repeat that it wasn't working. He was extremely rude and still charged me for city tax a 3rd time even though I already paid at the machine twice (which went through). Overall a stressful stay, appalling customer service and a place you should avoid.

Arrived to find that they had allocated our pre-booked room to someone else. It took an age for them to work out how to give us a different room. Once we were in bed we tried to log-in to the wi-fi and it would not recognise our name and room number so clearly they had not entered our new room booking on the system

Best option in Caen Budget Hotel.

Smallest room ever. Fire alarm went off & no direction from staff assuming we would know who was staff. Gate coding was poorly placed, have to get out of car,.search for it & then hope you get back in your before it closes.

In business park so not brilliant area. Hotel did not communicate despite request for late check in. If it hadn’t been for other travellers we wouldn’t have been able to access hotel I’d room. Breakfast very basic

Surprisingly good breakfast. Late arrival was warned that it would be unmanned machine to unlock gate not working. Luckily more savvy people found out that reception was manned so was able to park. Very friendly staff.

I was unable to book in to the hotel! Despite trying to contact them several times before travelling to inform them of my late arrival. I was further delayed by the ferry being two and a half hours late. Again I tried contacting the hotel to inform them of this without success. When arriving at the hotel the automatic book in machine didn't recognise my name or booking confirmation number! I was locked out! I contacted Expedia and they had exactly the same lack of success contacting the hotel and eventually had to find a different hotel for me.

Perfectly adequate for a single overnight stay straight off the ferry. Basic but clean and affordable

For a cheap price you get what you pay for. Good value.

It was small but adequate for the start of our trip. Weird shaped room.

It is what it is. Great value and there was more space in the room than I thought there would be.

The stay was fine once we new how to check in (no one on the desk) need a light above the check in machine if they are going to continue that way of checking in (not suitable for everyone). The hotel was fine apart from that. The hotel was fully booked so would have thought they could afford someone on the desk.

It was fine.

For the price, this is a great place to stay. The room and bathroom is small, feeling more like a dorm room with no frills, but it is clean and pleasant, and the bed was extremely comfortable. The lady that checked us in was extremely friendly and efficient. We arrived later in the evening when dining options were limited, and she provided a good recommendation not far away for dinner. It is easy to find if you're traveling by car. It is conveniently located close to everything we wanted to see in Normandy. For the price, it is a clean, pleasant place, and I would definitely stay there again. Highly recommend.

Stayed 1 night after arriving late at Ouistreham. A bit difficult to find due to insufficient street lighting but it’s in an area still being developed. Modern hotel with plenty of parking. Reception was still manned at 10 pm. Extra pillows supplied by friendly receptionist. Room clean and warm with plenty of hot water. Comfortable bed. Breakfast at 5 euros each was good value. There is a restaurant 2 minutes walk which gives guests a 10% discount. Others in the area. Overall, would recommend as a stop over to/from ferry or for visiting the Mémorial.

Great location Clean hotel Rooms basic but good price

Nice clean hotel. Good secure car park and friendly staff