Overall Ratings & Reviews Aspen Manor Motel

dated but tidy rooms room stank when we first arrived but cleared quickly and i realized it was the smell of the room heater which cleared after an hour

The property is dated and needs some tlc.

We paid $238 for one night which included: strong mould smell as soon as you open the front door, mould covered furniture with a sheet placed over the top, blood spots on the mattress, rotting door frame, unclean microwave, only one chair at dining table and it was not clean, mould in shower, hand soap directly next to power socket, exposed bathroom fan, no face cloths, uneven flooring (that our littlest tried to slide down), 2 mugs for 4 person room, reception staff member was there for a very short time, graffiti in several spots of property. There are security cameras but they have spiderwebs over the lens. I trusted Expedia's overall rating but will look closer at reviews next time! Expedia you even advertise it as 'great for families' which it is not! Photos are very inaccurate.

Affordable for an overnight stay; close to Hamilton East shops

Not air conditioned, poor quality fittings, bed side lamps not working, no amenities.

Old dirty (finger nail on washbasin) no TV. Looks like might have been used for homeless during pandemic. Needs refurbishing

Taps in bathroom and kitchen loose, no tea towels dish washi g liquid,no dishcloth microwave plate just a plain crockery dinner plate.Sinkwaste slow to empty.Shower curtain mouldy.Toilet brush dirty.Pillows on bed very roughly put on.Window security stays had the one stay broken so not secure. Not able to have window open at night. No fans to air rooms .TV very old and pucture faded. Very dissatisfied.

This review could come down to different ideas of what service looks like, and the fact the managers have very limited English, which made communication hard. Overall, dealing with the managers was a less than average experience. The buildings are tired, yet roomy. Apparently, WiFi was available but not offered. There were lots of little things that added up to taking the edge off what could have been a very pleasant stay. I don't consider it to be $175 well spent for one night. My family have been moteliers, where huge emphasis was put on service. Sadly, good ol' Kiwi old-school service was not on display here.

No reception. No kettle

Use of toaster short circuited the power. Pillows on second bed flat and lumpy - cheap Shower basin fills up with water after afew minutes No one in office to ask for help Did have clean sheets and kitchen and bathroom bench tops clean due to being relatively new Needs to be re- rated. It is not a 4 . Pictures and info misleading to people. Definitely can see past emergency housing impacts all around the property. Tired and run down

Was surprised that expedia had this property as an option when it is so run down. Rooms were very average, not cleaned very well. Spiders everywhere. Very soft beds. No cleaning stuff to do dishes. No rubbish bin. Windows didn't shut properly. Curtains ripped and stained. Other rooms had smashed windows. Very over grown bushes, our car got all scratched up.

The bathroom towel was stained with black marks and almost threadbare. No permanent on-site manager and numerous housing assisted people occupying some of the units.

It was that afternoon sun that was the best feature. Id particularly ask for those front units again ?6 7 8.

It was terrible - we were not told that the motel was also used as emergency accommodation for homeless people we put into a section of the motel that had all homeless or displaced people living there. It was dirty, rubbish everywhere around the complex, people throwing rubbish out of their doors - our room looked like it had 'stab' marks onthe wall, flies and just down right horrible. We left after two hours and went to stay at another motel.

Disgusting This motel is used as emergency housing which should be stated on the hotels.com website. It was run-down, tobacco smell, no kettle, no soap, couldn't turn on tv, front door was hard to lock, toilet paper holder was broken etc etc. The worst thing though was the domestics during the night (very scary), cars coming in and out all night and loud music all night long. Not much sleep. Luckily we were only there for less than 24 hours and left as soon as we would in the morning. And it wasn't cheap, we paid $217 for the night for 3 of us.

Walked into the room not like the photos online. Dark room. Room wasn't that clean. Black hair all over the place, not pulling Furniture out and cleaning behind it. Broken window handles so you couldn't close them properly. Not really worth the price i pid to stay.

I found the staff very helpful and attentive. There's a lovely restaurant just up the road which is worth a visit if you stay here. The room was nice and had a lot of space.

This motel has gone downhill over the years, we always used to stay and was looking forward to it. Arrived to a room that as soon as you opened the door was hit by the cigarette smoke smell, went out and purchased air fresheners which didn’t help, bedding smelt Smokey. The toilet smelt like an ashtray! stains on the walls and furniture, holes in the wall. Mould on the ceiling in the bedroom as well as the curtains. The most concerning was the wires hanging over the spa pool area! Extremely disappointed. Permanent residents living in the other rooms, which made as us think our room was vacated for the weekend as we had only a spare key with no motel tag? Could only do the one night but did not get a lot of sleep due to smell and the worry of where was the actual room key and were they coming back?

Room was not clean, toenails on toilet floor. Hairs on bathroom handbasin, spiderwebs. Lightbulbs notin sockets. Inadequate room heating, and electric blanket that does not work.

Since covid, i think the rooms cleaniness has suffid and the hand basin would not empty.