Overall Ratings & Reviews Cheval Phoenix House at Sloane Square

We spent three very happy weeks here. Everything is brand new, stylish and very clean. Staff are wonderful and the location cannot be beaten. The only downsides were that our apartment did not have an outlook (just modern buildings across the quiet road) and it’s very expensive, but we would stay again if we found a good rate.

A great property and a credit to the Cheval brand.

this was a place I used to stay whenever I came to London; haven’t been back in over two years; wasn’t sure what to expect; Service is still excellent and the property still being maintained very well.

Very good overall for location and excellent value

Amazing location in a fancy part of London, surrounded by high end designer shops on Sloane St. The apartment was very large and spacious with your own kitchen, living space, bathroom, additional toilet room. The downside was an uncomfortable sleep due to the bed. After booking the room with a ‘large double bed’ I did not expect to be sleeping on two twin beds pushed together. This made for an very disturbed sleep as there were two single mattresses pushed together creating an unconventional divide through the middle of the bed. I woke up with neck and back pain.

Superb accommodation in Knightsbridge. Close to all amenities, restaurants, tube stations etc. Everything on hand. Accommodation was perfect in every way.

Good

The Cheval was ok but, honestly, I thought a little overpriced for what you get. On one of the days, I put the sign out to get my room cleaned and it didn’t happen. That’s ok and all but when you’re paying over 300 pounds per night, that’s not cool. It would have been nice for them to give some sort of discount for that but the staff at the desk couldn’t. Afterwards, the manager offered to give me a discount on my next reservation but I’m not planning on staying there again.

Beware of the billing, they charge your card upfront for the whole stay, not a block, actually charge before they let you see the room. They also actually charge the deposit. On check out they don’t take any extras off your deposit, you pay again and they pay your deposit back sometime in the future. No welcome basket, housekeeping ignored do not disturb sign three days in a row. I patiently reminded them the DND is there for a reason but she continued. Would forget things such as leaving cleaning products behind or leaving the bathroom without t.paper. bathtub shower combo a death trip In the one bedroom apartments. Carpets shabby. Overall unimpressed but location excellent and linens top quality.

We switched to this hotel after our cheaper first pick was a rathole. This experience at Cheval was first class in every way.

Comfortable apartment with lovely amenities. Having kitchen with small washer/drier was handy! Friendly helpful service, quiet location. Walking distance to high end shopping, tube/bus access and many restaurant choices. Enjoyed delicious Indian dinner next door at Kahani 2 nights.

Great location. Quiet area. Very clean rooms. Friendly staff. Well equipped. Washing machine, fridge, oven... Etc all available. Dining table for 6 available. Living area for 4.

A bit noisy in the apartment - street traffic in the mornings. There was was also construction going on in a few of the apartments in the building during the day. Workers would arrive early morning and make a lot of noise on the steps outside of the apartment. Perhaps rear facing apartments are quieter.

Excellent base for visiting London

Really enjoyed my stay. Comfortable, well equipped room. Staff was very friendly.

Excellent - friendly staff - Apartment exactly as described Convenient and well serviced

Good location ... ok room ... average service

We loved our stay in London and especially appreciated the service provided and the kindness of the staff at Cheval House! The apartment was beautiful and well appointed with everything you could want during your stay. The area is perfect and you can walk to restaurants, shops, grocery stores, and sights. We highly recommend these accommodations.

Convenient location for town and airport transport, quiet and yet with lots of local amenities and places of interest

We were upgraded to a maisonette. It was really a posh apartment. Tried to book again but it was taken. Not surprised!