Overall Ratings & Reviews Residence Inn by Marriott Syracuse Downtown at Armory Square

All great except reception lady, who was with attitude, first time saw very unpleasant greeting, Management of hotel have to work with stuff,many hotels around.

As a mom to teenagers and young children space is always a must for our vacations.... The 2 room suite was spacious and affordable!! It was a home away from home!

I love it here!! 😍 The staff is very helpful and friendly, the room was comfy and breakfast was great. Definitely staying here again.

Very spacious and comfortable room, very clean, great location, great breakfast, and friendly staff.

Wonderful experience at the Residence Inn. 5 stars!

arriving late at night but check in was a breeze and staff were so very accommodating, even offering to help me unload the car in winter weather. a change in work schedule meant I needed to book another night and they let me stay in the same room with very helpful instructions. good continental breakfast, restful sleep, convenient parking and the room was quiet. highly recommend Residence Inn Armory Square

Asked during check in if I would be parking my car but wasn’t told it was $20.50 daily.

Bathroom handles to the shower were broken, door on the wrong side

Staff very friendly....goes over and beyond to make you comfortable....even if there is a problem....staff fixes it...

Great location, easy access to anything downtown! Staff was knowledgeable, friendly and great!

Excellent service. Best Hotel Experience I have ever had In Syracuse... I've stayed at a LOT of dumpy Hotels in Syracuse. This is a rare find

Insane parking fees, sub par customer service from staff, decent size rooms

Pulled out the sleeper sofa to find dog hair and crumbs all over it ….i took pictures and showed them that morning….we were already settled in so I didn’t want to get moved because it was late and had the kids ….we didn’t have trash bags at all to put trash aswell

Id go back

When we got to our room there was uncollected garage with left over dog food in two cans full and smelly. There was also no hand soap in either bathroom. We stopped by the front desk on the way to dinner to report this. When we got back the soap had been delivered but the garage was still there. Had to find a housekeeper to come and take it.

The check process was great the front desk staff member was professional and friendly and funny made the process a breeze. The cleanliness of the lobby and room was awesome! The location is really convenient as well can walk alot of places. Definitely will stay again

Was home away from home....two bedroom wonderful 😊

The 2 Irish bars across the street are very noisy and you can hear all kinds of street noise from every floor of the hotel. The hotel staff was very courteous and helpful.

The hotel was very clean. My only complaint was that the sofa bed was not very comfortable.

Trying to navigate to my room was challenging. I had to go through a dummy room between two hotels with no signage. The staff was quite rude when I asked for an early check in. Which was no big deal. The room itself was big but the bed was pretty uncomfortable. I would choose this hotel again for the convenience of being in the middle of Armory Square. But for the price, this room was lacking.