The notes from Expedia doesn’t get sent to the hotel. Also this time around, the workers did not want to help us with our bags. This happened twice. I was very upset as my mother was lugging the bags herself to the carts.

Staff was courteous and you can borrow baby guard rail for her, baby tub, humidifier and air filter too. Very clean and quiet hotel. Definitely recommend.

Everybody and everything was very good

I highly recommend this hotel. Buffet was also very good.

evreything ok

Our room was spacious and clean. The front desk person who checked us in was so courteous and her english was excellent. The hotel is surrounded by convenient shops and restaurants. Also, a wonderful park and a walking trail are nearby. It is definitely worth the stay if you are in the area.

Nice hotel. The staff was kind. The buffet menu is amazing. It is around 30 minutes from Seoul by subway.

Easy in and out and staff was not good

Great hotel very peaceful in upmarket area. Big room, great bed and great service. The breakfast was impressive.

Very good!

After a 4-night stay, this Korean hotel brand delivers quality comparable to international chains like Hyatt and Westin - a marked improvement over our previous Airbnb experiences. The Ilsan/Kintex location is ideal, with shops and restaurants nearby. The real advantage is the 5-minute walk to GTX-A high-speed rail, which reaches Seoul Station in just 20 minutes. This relatively new property maintains excellent cleanliness standards. Standard rooms match premium Western hotels, while unique themed options include a PC-bang room with gaming computers and anime décor - a fun Korean touch. We booked a handicap accessible room that had grab bars and wide doors, but significant issues remained. The tub-only bathroom made showering impossible for mobility-impaired guests, and the heavy room door was difficult for elderly visitors using walkers or wheelchairs. Staff provided consistently professional and friendly service. The breakfast buffet offered Western, Korean, and Chinese options but lacked variety, staying identical throughout our stay. Sono Calm successfully blends Korean hospitality with international standards. It’s excellent for the Goyang/Ilsan area, especially with the convenient Seoul rail connection. Despite accessibility concerns and repetitive dining, it’s recommended for its quality and location, though mobility-impaired travelers should verify specific accommodations before booking.​​​​​​​​​​​​​​​​

The staffs were extremely polite and professional.

Sono Calm Goyang is a great hotel from the welcome attendant upon arrival to the cleaning staff, everyone was friendly and helpful. I was checked in upon arrival even though earlier than the typical 3pm. The room was clean, modern, and cozy. The hotel sits in an area with restaurants and shops which made for a nice walk in the evening and grabbing dinner.

Bed comfort Clean Breakfast is good quietness

It was a very relaxing stay and had all the amenities! Air conditioner works excellent!

Great accommodation, staff was very helpful and kind, would definitely book with them again.

helpful staff

First they send me to the West Wing. The hallway was so smelly that you can puke. The room was nice, it does have a lingering smell.

Location

Good