Overall Ratings & Reviews Red Lion Hotel Charlotte

Hallways we’re dirty.. Plaster on walls in the bathroom was falling off. Customer service was pretty poor. No hand soap was provided. Basically, I would not recommend it to anyone.

I had a flight delay and needed a room for the night. First room i was semt to had no linen and the mattress was half way off the boxspring. Second room they sent me to again no linen on the bed. She offered to walk me to a third, however I declined. Its clear they dont clean their rooms, not sure what i would have encountered had I actually slept in a bed. This was the last thing I needed at midnight after the airport dilemma I had. I would not recommend Red Lion

Lot of activity going on, from the homeless ppl lingering around the property to the airport drop ins and residential occupants that stay there temporarily. Hotel could use a bit of renovation in the rooms. In my king room the carpet smelled musty and sour like a 70s shag rug. The sink was clogged up. The ac gave off a weird smell. And I ran into a few baby bugs around the fridge and microwave. Traffic in the area is the worse.

It was absolutely wonderful and the bed slept so so well

Terrible staff, terrible service, room smelled like urine and cigarettes. Keys don’t work for the rooms. Security had to let us in and he was armed for war which made us feel super unsafe. Overall worst hotel I’ve ever stepped foot in.

Pict

Good price

The neighborhood was the first thing but besides that things went well

It looked like there would be amenities but it was nearly impossible to get basic housekeeping, in-room coffee, towels, water at the front desk, etc. The hotel is dank and musty. Beware the loose carpet in the hallways. The employees were overworked and laissez faire. The shuttle drivers were both very nice.

Basic amenities include microwave and mini fridge. The hotel it self needs a lot of upgrades and repairs.

They overbooked and gave away my room

This was quite possibly one of the worst experiences and most disgusting hotels I have ever been to in my entire life. The place was run down. There were cockroaches, crawling across the floor with rooms smell like weed and there was a pair of used dirty women’s underwear outside of our room. When we looked into the room, there was a semen stain on the headboard. There were other areas of the hotel that were in severe disrepair where rugs had not been secured to the floor room numbers have been taped with the wall, and there was many stains of water or something else on the floor. There is a large meeting hall, where an abandoned fountain with dirty, standing water and a homeless person was sleeping inside of. The one person working at the desk seemed unconcerned about all the complaints that we made, and she would not check us in to the hotel even though it was 1 o’clock in the morning and the airport we had been to was closed. There was not a single ounce of concern or worry when we told the front desk person about all these issues.

Very uncomfortable

The hotel has parking lot security guard and my truck was stolen and other cars were broken into. I will never stay here again.,

My hotel key card would not work for my room door. Each time I needed in my room I would have to go to the office and they would give me a new card. I told them it’s not the card the lock battery needs new batteries. They changed it out two days later and it did the same thing. So each time I needed in my room they would have to send security up to my room to let me in. I was not even offered a different room. Even the guy at the desk said he couldn’t believe I wasn’t moved in a new room. On checkout day I asked to speak with the manager and I was told she was in a conference call and I would get a call back. I didn’t hear from her and when I call I get told she is not there. I would like a refund on this horrible stay.

Great experience front desk staff very helpful & friendly. Room was clean as well as the halls, dining area & convention center. Bed was comfortable, shuttle service was timely & he was friendly & courteous.

Staff were very helpful and friendly. But the room could use renovation. Walls in bathroom where peeling.

My stay would have been okay. But my key wouldn’t work for my room door. I had to keep going down to the front desk and they would send me up with a new key and it still would not work. So they would send security up to let me in my room. I was not offered a different room the entire time I was there. The guy that works the night shift said he could not believe they still had me in the same room and said they should have given me a different room. They changed the battery out on my room door and I still had the issue. I was not given a parking pass my entire stay. I noticed everyone else had a parking pass but me. So the last night I was there I asked if I needed a parking pass and the lady at the desk said they didn’t give you one when you checked in and I said no. And she said I can’t believe you have not been towed yet. On checkout I asked to speak with the manager and they said she was on a conference call and they took down my information for her to call me to make this right with me and I never did get a call. I would like my stay refunded for the inconvenience I had to go through. I would not stay at this hotel again.

First, for the price point this place works well for those traveling through Charlotte. We appreciated the 24 hour airport shuttle. The On-Site restaurant was open until midnight which was a nice option to have when you're arriving late. The bed itself was very comfortable. Their property overall could use some upgrades and some renovations. Our room and bathroom were clean, however the toilet seat itself needed to be replaced and some drywall repair needed to be done. Again, for the price point, no complaints.

I did consider myself a frequent quest at this property for work, somewhere between 3 or 4 years. When it was the Clarion, before turning into the Red Lion. I have always booked my room in advance through a 3 rd party each time before arriving to hotel. When I checked in, the young man at the front desk was new. Yet, seemingly compitent at what he was doing. When it came time to swipe my credit card for the useless, pain in the ass for what purpose room deposit of $75. Signed what was needed and took my room keys headed upstairs. As I am on elevator I noticed 0 text on my phone from bank assuming it was the deposit notice.