Overall Ratings & Reviews The Albany Hotel

Wonderful stay worth the price

I traveled from Ghana to visit Durban only for me to get to the Albany hotel in Durban only for me to be told i cant check in until after two meanwhile I got to the hotel from the airport around 8 am I asked for a refund and they refused to refund me so I need a refund back because I didn’t even sleep there at all

Bad customer service

Small rooms Blanket are dirty and smelly Security knocks every hour Bathroom water overlap the bedroom No towels No privacy it was just a disaster

The room was clean i can't complain you can only work on changing the carpet in the passages as you know that it smells damp.

It was good except that if you need something you can't call at the reception, you need to go physically. Shower head needs to be fixed so that the water can flow properly.

When we got there at 10 we wanted to b e in the hotel , they told us we must come in at 2 oclock, how so disappointing really

Albany should not be a hotel cos it does not have the actual stds of a hotel. The 1st room i was given room 39 was dirty nbi has to go to reception to ask foe another one. The reception is deceiving cos it looks clean but joooo. From 1st floor the smell of the carpets is unbearable considering that its the breakfast place. Then the others floors n rooms are not welcoming from walls to carpets need a redo. In fact i regretted cos i wanted my family to have a great time but we did not cos i guess its mangement do not care

It was a nightmare , very very bad standard , people shouting and yelling every night until 2am in the morning , no towels , key to be reconfirm every days . Stolen close …. The worst stay in hotel possible .

Place was nice and clean. Situated in the heart of town close to everything.

It’s was just ok

The reception area was ok, and the lady assisting with the check in was helpful. However, I was deeply disappointed with the rest. As we stepped off the lift, we were welcome a not so clean looking passage way leading to our room. The room looked absolutely nothing like what we saw in the photos when we made our booking. It was an old and tired looking room that we were allocated. It just looked like it desperately needed some renovation. The bathroom was worse. I will definitely be not booking here again, nor would I recommend it to anyone.

Only one towel for a 3 sleeper room Good for a “just want to lay my head” travels Room seemed too close (clustered) compared to what / how advertised. Reception very friendly

Close to the port easy to reach rooms good friendly staff

It was amazing

It was pretty good besides the fact that they don’t have irons in the room and the WiFi is slow inside the rooms but besides that everything was perfect

This was unlike anything we've ever experienced The photos on web is not at all what you get. It is a filthy, smelly place. No water in rooms, no ice available..towels have holes in...just disgusting. I have complained just after our stay but nothing came of it....never ever again!!!

Stay was good staff very helpfull and friendly.

Easy to rich but it's next to a noisy place

Super nice hotel with all amenities. Great central location with sea views from some rooms. Tidy safe and comfortable