Property could be better taken care of, also clean little more in details. Better bedding and pillows will be nice too, not enough pillows for all beds. Nice end easy access to old town was appreciated.

The location is great and the security on the front desk is reassuring. The apartment has a good layout and items. It was good to met by someone. However, we quickly found that the air conditioning or heating did not work and that taps were plumbed incorrectly, with hot being cold and cold being hot in 2/3 taps. The towel heater did not work when plugged in. We contacted via the number given and were advised to plug it in, which we had. We were told there was no heating because it was summer. No explanation concerning the air conditioning. On the Sunday afternoon we heard what we thought was repetitive drilling, it turned out to be an extractor fan in the kitchen. We called and after a few conversations a lady came out who was very helpful and apologetic. We had to stress that as it was electrical we were concerned that it may cause a fire. She turned it off at the trip switch, which also left us with one light and a lamp. She also turned back on the switch for the air conditioning. We set the air conditioning as it was so warm, but on our return to the apartment found it had raised its own temperature, showing us that it was faulty. I wish we had been warned about the building work outside. We have videoed the noise and look as it was our view and had had to have the door shut to espcape noise and open to cool down. Thus meaning we did not make a huge use often apartment as it was not a comfortable stay.

Location was excellent and the apartment was very clean and well maintained

Great location, easy walk to the square and easy to find. Very nice complex and great rooms, we had every facility and amenity in the room we needed and la gioia, our rental provider were great with communicating. They even let us keep the room for a few hours to save carrying our bags around before our flight home. Would highly recommend!

Everything was ok except parking. I parked firstly in front of the building but I got a ticket. After I parked in the building underground but I had to pay 50Zlt per day.

We never received the email with check in procedures, so when we got there our check in took way longer then planned. After that thought the apartment was a good fit for our needs.

Near old city,shops nearby,coceirge 24/7 on duty. We relocated Into this apartment and were delighted.

Angel Apartments are certainly well located and mere minutes from Old Town. Access into building is really good and attendant is always there. The apartment 103 itself is modern with fine furniture and very spacious for a couple. Beautiful bathroom and living/kitchen room area. But.............the apartment was to be air conditioned and it was not. More to the point it was turned off and the girl attending the place did not want to turn it on. We got the fan on but not the AC. Temps outside around 30 degrees. As well, the bedroom had problems. The curtains failed to keep out the sun and by 6:00 am the room was full of light. Curtains too sheer and also not attached st top. Care for the apartment needed. We did find it otherwise quite good and would stay again. Clarify about AC though. Check bedroom curtains.

Only issue was waiting over an hour to get the key, but the staff at reception was very friendly and made passing the time easier, however since we had indicated what time we would be there, would have appreciated a more prompt service. Thanks for an amazing apartment and convenient location!

nice hotel, good location. were given a different room to the one booked.found the room not suitable for our needs (it had a mezanine floor with steep steps to the bedroom). paid by debit card and was charged an extra 4%!

We stayed in a two bedroom room which was very nice in terms of having our own space. The bathrooms were large and the kitchen looked very nice (we didn't really use it). They worked with us in providing transportation to and from the airport and the vehicle was very nice and spacious as well. It was very obvious that the rooms had been used with furniture looking a bit dirty and there was actually a giant suitcase that had been left in one of our rooms, but overall it wasn't a bad experience.

Our agent Agata was very nice and helpful. Security guards at the front desk a bit less as they dont speak much English. Our check-in wasnt the best as we arrived at 9.30 AM and were promised checkin at 1 instead of 2. Couldnt get access to the room before 2.45-3 which was a great hassle for us having kids and seniors. We could have toured a bit instead of waiting in the lobby for 2hrs. Check in aside, our stay was pleasant and we would highly recommend the place.

Overall it was a good experience. The attendant replied promptly and satisfactorily to emails and they came at the time I had requested to check in. The attendant happily gave me a spare key, unfortunately it was the key that the housekeeper needed to come in. I should have paid attention to the fact that there was not daily housekeeping service. Housekeeping was approximately 10 PLN. I received extra towels promptly but had to pick it up at the front desk. It also lacked a concierge to ask for tourist information since it was a room in a condo. I ended up seeking info at a hotel next door. It's in a great location, not too loud at night but walking distance to all the main attractions. The kitchen was great though like most hotels with kitchenettes, you never know what you're going to get in terms of items in the cupboards. I appreciated the washing machine in the room but there wasn't a dryer (this should be changed on the hotel info on the Hotels.com website. There was a large drying rack for clothes though. The price was a little too steep to pay for a kitchenette and a washing machine but I don't have any regrets.

Everything was great except for: the dishwasher had dirty dishes in it. So when we went to eat a meal that we brought back, we didn't have any clean ones. Plus, I assume that it was because they sat there for quite some time, they didn't come completely clean after the first wash. In addition, the WiFi kept flaking out on me.

Angel Plaza Apartments are self contained flats. Ours has a bedroom, sitting room with kitchen, bathroom, walk-in closet and balcony. It was massive. If you don't mind not having the apartment serviced every day it is a great alternative to a conventional hotel. These apartments are just outside Krakow's Old Town within easy walking distance of the main square and castle. Some English language channels on the television would have been nice but watching TV was not the point of the trip.

Lovely apartment. Clean and spacious. Girls weekend with 5 of us together but there was lots of room. Two bathrooms was a big plus too. Would definitely stay here again. It was only a 5 minute walk to the town square so lots to see and do. Really secure too with 24 hour reception. Would highly recommend.

Good for money saving

Good size and location, apartment is within a larger upscale condo , with security and gym facilities . The apartment staff will meet you at the lobby at the arranged timing and show you around the facility. Location is good , 10 mins stroll to main square , and several restaurants nearby. Overall a decent stay .

good large rooms, kitchen and bathroom modern, all storage and equipment you could need.

Problem med att checka in, fick ringa supporten då det ej finns reception, blev unket i lägenheten efter en dag, kändes som att ventilationen inte funkade, teven funkade inte heller men det gjorde inte så mycket