Overall Ratings & Reviews Ai Pozzi Village Resort & SPA

Very friendly and helpful staff. Shower door cracked, taped with scotch tape. Shower door cumbersome to close/open. Overall a great hotel.

The staff is the best. The property just needs to be updated. But great deal for the price and for families. Amd yhe spa was amazing

It was a quick stay but the facility was amazing! The room was clean, spacious and comfortable! The staff was great and the breakfast buffet was wonderful! We didn’t get to use the pool but it was nice and clean. However, swim caps are required for all guests.There was also a lot of fun activities for the entire family!

It was a quick stay but the facility was amazing! The room was clean, spacious and comfortable! The staff was great and the breakfast buffet was wonderful! We didn’t get to use the pool but it was nice and clean. However, swim caps are required for all guests and I believe that you can get them at the desk. There was also a lot of fun activities for the entire family!

Had a lovely 3 days. Reception staff were very helpful. Rooms we had were nice, good size but outside space was very limited. Pool was lovely, plent if beds and shade. We didnt know b4 arriving but you have to wear swim hat . Can buy them.in shop for 3 euros. Free shuttle bus into town But we walked down, back up was a bit hsrder innthe heat. The town was lovely at night, plenty going on

Disappointing! You must wear a bathing cap in the pool and you have to rent one for 3 euro. In our rooms the WiFi was kept dropping and one of our rooms did not have it. Positive - beds were comfortable

We traveled with our three teenagers around Italy. This hotel was very well located and has a very convenient and easily accessible parking. The rooms and bathroom were comfortable and clean, we had a fully equipped kitchenette. The only reason I gave four stars is because the hotel was probably too “eco-friendly”. There was one blanket for 5 people and we couldn’t adjust the temperature at night when it dropped to 15C outside. Beautiful balconies but chilly at night.

Safe parking in front of Hotel. Checkin staff very friendly and quick. Hotel was pretty empty. Nice , clean rooms with comfortable beds. Good valie for the money

Free Parking right in front, very friendly staff, large rooms

We found this hotel amazing value for money. They did a special deal for Gold Expedia members and we snapped it up! It was very clean. One thing I didn’t like is that we arrived at 8:00pm. We wanted to get something to eat and the only thing that was available was leftover fish and potato and they wanted to charge us €25 each to eat the leftovers. We went to a pizza place down the road which was fine. Breakfast was great though!!

Staff and Service were great very welcoming and friendly and if you have kids they will make you feel at home. Only downside was the breakfast and not having our towels changed daily. In the land of fruits and coffee we had a better time to buy some at the local market. Fruits will taste great at the local market, avoid supermarkets for fruits. Otherwise free parking outside the resort was ok depending on which hours you leave and comeback. I recommend walking from the resort to the city as it can be very challenging to park next to the beach and the local police will fine you mercilessly, It didnt happen to us but local police work 24/7 so you better park in local train stations and walk a bit. Again a big thank you for the staff, my pregnant wife forgot her phone in her room and we were about to leave and they were running across the parking to give it back to us, Thank you again ! :)

The AC was broken - hotter inside then outside. They kept on insisting that people were working on it. Defensively, the woman at the front office suggested that is was warm because the door is open to outside. And I said “Yes, I know because it is cooler outside. I am aware that the hotel keycard and doors stop the AC from running. We ran it all night and it does’t work.” It was nearly impossible to sleep in that room. And after 24 hours of no resolution to fix the AC, provide a fan or suggest an alternative, we left early and asked for a refund. They told me to talk to Expedia who wrote up a request for refund. No answer. Very poor customer service. And this is NOT a 4-star resort, it is a run down 2-star timeshare.

Some parts of the resort were excellent, like the pool, the sun beds and peaceful location. Other parts were not like the the unkept gardens, footpaths, let down on the activities particularly the football that our two boys were looking forward to, only to be told to go and speak to the activities team. The only suncream for sale in the on site shop was factor 6!! When asked the receptionist for a taxi, I was given a taxi business card, I had to ask them to call them for me! In the description of the room it says daily housekeeping, this is not correct, we had to pay extra for clean towels and toilet paper. In the hotel description it says near the beach, I would say that a 40 minute walk down hill and a 40 minute walk uphill is not close to the beach. The place is missing good vibes and decent leadership.

Hotel was perfectly located just a few minutes above old town Loano. Beautiful views. Every single staff person that we met was cheerful, friendly & helpful - from the front desk to the maintenance crew. Beautiful views. room had huge, sunny private patios. Rooms were a bit larger than normal. Fantastic breakfast included with our hotel room. Pool was sparkling clean. Free parking. We were on a ground floor level room - very quiet at night. AC worked perfectly. Room had mini-fridge and small safe for valuables. Excellent stay.

Very nice resort. We arrived late and only stay for one night. But the room is clean and the staffs are nice.

Had a great week staying here. Out of season but staff were great. Everywhere was spotless and grounds staff were busy getting grass and flowerbeds sorted. Spacious and clean, modern 2 bed apartments - perfect for families. Loved it.

The hotel is nice and rooms are moden, clean and spacious. The staff were friendly and could speak English. The hotel food was ok but it had verity but the standard was a bit low.

The pool and spa extra payments were a little high but the food was good value at €20 for dinner. The staff were lovely.

Great stay - very comfortable room service excellent and food a good standard for a resort hotel.

It is good hotel value of money