Overall Ratings & Reviews Crowne Plaza Kayseri by IHG

Great for airport transfer. Clean and comfortable. Very professional staff.

I didn't like the area

İts perfect. Thank you expedia.

Super super hôtel and great team and nice view

They let us check in to our room hours early, which was a huge help! The spa and indoor pool and sauna exceeded our expectations and great to relax there after a day of skiing nearby. Plenty of space in the room. The condition of the rooms is a bit older, and we wish there were robes in the room, but not a big deal. Breakfast was really nice and well prepared. A bit of a drive from restaurants, city, and skiing.

They spoil my laundry clothes.no one is understad english even manager.

Great place and location. The gym and sauna downstairs also amazing. Perfect if you are going to the airport or bus station. Airport bus picks up and drops off right outside. Breakfast was disappointing though.

Everything very good. Staff were warm . Breakfast excellent . Bus terminal across the hotel made it so easy for us .

Great service! Awesome room and hotel, very clean and looks nice

I had a small problem on check-in, which meant I was inadvertently charged twice, but the staff went out of their way to make sure I got the refund before my departure after a couple of nights.

Close to Shopping center and main bus station. Breakfast is very good. Rooms are clean and renovated. I only didn't like the pillows. The pillows were very high for me.

Beautiful, clean and comfortable room, location was great for me because it was right across the bus station.

It was a 3 or 4 stay experience. Pillows and sheets weren’t clean, we asked for new ones but they were worse. This hotel is far away from city center. It has a great breakfast but cheese choices were very bad. Nice spa facilities.

it was amazing. everything was fine.

Stayed for one night during our visit for Galatasaray game. Very close to the stadium, 10 minute drive to the city center. Decent breakfast, very good value for the price.

Sadly not quite 5 star service! TV and some lights in bathroom only partially working, no movies, alarm not working, invoice and billing system offered but not working!. Generally service was lacking for a 5 star hotel therefore a bit expensive in comparison. Arrival flight was delayed so got in late - 9.30pm. Was told dinner served until 10pm. I ordered quickly but food and bill delivered together at 9.55 with beer in a bottle and water in the glass! After 3 minutes all staff disappeared with no chance of a desert! On 2nd day I had a very early flight so asked for wake up call at 4.05am (as TV alarm did not function), simple breakfast at 4.30 and taxi for 4.50am. Was very impressed with reception staff who checked if all would be OK! But in reality my alarm worked, their wake up call came at 4.20. At breakfast area no staff. Reception did get them out of bed quickly, got cereal but no milk (until 6am ??) with could meats and cheese, but no bread? These were delivered after 2 requests.. Taxi did not arrive but staff did get another quickly... Generally the facilities were good but staff need a little more control if they should call this a 5 star with this price.. However other staff and facilities good so would consider returning, but would be aware and checking the above...

Great.

Excellent hotel with great facilities

I visited this city first time , I have met my military friend that I didn't see for 13 years , he picked my up from a bus stop and have me a ride to this hotel , he came upstair with me and carried my suitcase to my room , the reception called my room while I was using the restroom and my friend answered the phone for me and he told me that they told me I am not allowed to have guess in my room , this was ridiculous , and main time when I was going to my room I have seen some dirty dishes in a tray in front of the room 304 and those were still up front all night long between the time I checking to 9 am in the morning ,

staff very rood not helpful they behave really badly never stay any more