Overall Ratings & Reviews Raintree at Phoenix South Mountain Preserve

It was an amazing stay. The property exceeded my expectations. Lots of eateries and shopping close by!

Even though it was only for a night, the property was beautiful and maintained, and the staff were extremely polite and professional.

Condo was great and welcome team was very helpful.

We had a two night stay in a ground floor 3 bedroom, 2 bath unit. We found the unit to be very spacious and the pool was perfect for the kids.

First of all, it isn't even called Raintree anymore! Its a timeshare called World Mark. Second of all, if you book through expedia it says the deposit is one thing and upon check in I was charged a much higher deposit amount. The wifi is NOT free! Which it also states on expedia. My room was so far from the pool that I had to drive my family over and drop them off. There were tons of bees swarming the pool during the day so we could only swim at night because my daughter was stung on the finger! And last but certainly not least, the hot tub is so sharp and rocky on the bottom that i scraped the top of my toe off getting out!! The only good thing was the room. Very big! A fully furnished apartment and it was clean and comfortable.

I stayed at the Raintree for 2 days The Good: the condo itself was roomy, nice space, good beds, nice bathrooms and over all nice. Check in was easy, price was low, the area around was nice, quiet, nice Pool area too. The Bad: Unfortunately we had some kind of bug infestation that started when one of us took a shower had to deal with bugs both days, we had to sweep them out constantly, then the first night a leak started and I mean Niagra Falls leak, they didn't come till the next day and basically ripped up a whole section in the roof. The floors looked clean, but were filthy we had to wear shoes inside the whole time, our feet turned black within the first ten minutes. They had Coffee, but no coffee maker. They were sold out so they couldn't move us, I had a 3 bedroom. So if you want to spend little money, get a nice space and deal with some let's call in inconveniences. OK I probably won't be back unless I'm really broke.

I arrived at 3:50pm (check in at 4pm) and my room was still not ready. They were helpful with a welcoming pkg but not about my unit or my free wifi that i paid for with my reservation. If i hadnt asked about the wifi they would have made me pay. Once in the room, i thought the space was great for my family of 5. We didnt feel cooped up at all. Beds werent the comfiest. The next morning we woke up to ants allllll over the counter and kitchen floor. Thankfully that was the only place they were but we did notice different bugs all thru the room such as mosquitos and other random little bugs. Thankfully no bed bugs. The kitchen pots and pans sucked and the dishwasher didnt even work. The staff wasnt really helpful with this but i wasnt there long so i just made it work. They did let me check out late which was helpful. The pool wasnt that big but still pleasant. I did hear it got packed on weekends. Overall, the stay was ok but u get what u pay for. I probably would not come back

It was just me....but, my whole family would have been completely comfortable.

Needs some love, inside and outside. Nice location for recreation. In general, the stay was what I would expect for the price point but overall not impressed.

nice place

This property was incredible. Close to everything but so quiet. We will definitely be back. Consierge wasn't as great as she could be. She seemed irritated but that didn't take away from how great this location was.

I liked how quiet the property was and how it felt like home. The only thing I didn't like was the the jets didn't work on the whirlpool tub. We had a very short stay so I didn't have timebto have it looked at. Other than that, my kids really enjoyed the heated pool outside.

The trails and pool were nice but the way to get there is heavy construction. Be aware this is a TIME SHARE so they will try to sell you on a 90 min pitch. But there is a private garage and your own little condo not a hotel really at all

There was no bedding for the pull-out couch, so I called at 9:15 for someone to bring 2 sets and extra towels to our room. I was told no one was available until 9:30. At 9:45 I called again. They said someone would be there in 5 min. At 10:00, exhausted and without a shower, because the water did not turn in on in the guest bath, I went to the office for bedding. The front desk person could not give me bedding, but said someone be delivering shortly. The delivered only ONE set of bedding and one extra towel. The pull out bed was terrible! Felt like I was sleeping in a hole with springs digging into my back. There were no USB outlets in the unit, so I could not charge my phone. The air conditioner sounded like a plane was landing in our room. There are no views at this resort, unlike the WorldMark in Scotsdale, which is where I thought I had booked. There are no restaurants or upscale shopping nearby, unlike Scotsdale. The Frys, which is where I was told to shop is disappointing. I was unable to get a cake for my daughter's 16th birthday and the salad I purchased was moldy. The master bathroom is completely open- there are no doors blocking the shower or toilet, so if you are sharing with others, be prepared to walk in on someone going to the bathroom. The blinds in the common area do not keep sunlight out, so if you are planning on using the pull-out couch, do not plan to ge any sleep.

I love this property and everything about it it’s a home away from home

The jets in our bathtub did not work. Room and property was beautiful, awesome staff.

Enjoyed our stay.

Nice property but not nice rooms!! Poor mattresses and bedding. We arrived to check in and waited an hour for our room. Will not return

Nice layout, tidy and clean.

WOW!! to not help the disabled. Where on this property does it state it is a timeshare? I called for a lower level, we will accommodate. When I go to check in, no refund, no help. Told this is not a hotel, although the world marc in Pinetop is. NO refund. I am not done. There is a disability act. When an 80 year old cannot climb steps and you take advantage. SHAME on you!