I highly recommend staying at this hotel. As others have mentioned before, the staff treat you like family. The hotel is located on the third floor of a beautiful building, with elevator access. There are some stairs leading into the main building, so those with mobility issues be aware. My elderly mother managed just fine though. The elevator can fit three people with trolley luggage and bags, but it's a tight squeeze. The hotel staff are all lovely, and the reception is available 24/7. Breakfast was included in our package and they offer a simple and traditional Italian breakfast (cornettos, italian bread, coffee etc), which was perfect for us before we started the day. The location was also perfect for the other major sites, where cheap and affordable public transport links close by.