Overall Ratings & Reviews Reef Yucatan Hotel and Convention Center All Inclusive

The property was really nice clean and staff was great. There was hardly anyone who spoke English. I guess I need to really learn Spanish..

The property could be very special but, looks like the owners have not done any renovations for years. No access to the beach because of erosion. The rooms lacked decor. The buffet was undesirable. Cold food and lack of choices. The staff was wonderful though. Very friendly.

El hotel hace muchos años debió de ser muy bonito, ahora está muy descuidado oxidado, no funciona la puerta de la terraza se nos apagó el aire acondicionado en la madrugada y no pudimos dormir por el calor, la comida mala , en general amarga experiencia

Excelente muy amables solo revisar que las puertas y ventana que da al mar no tienen cerraduras están rotas

Excellent outstannding quality service

En general bien, solo unos detalles con la alberca

No tiene playa

It was ok. Nice ocean views that what I book with you…. but needs a lot of attention like cleaning maintenance and the enter to the property is to bad a lot of holes to get in to the property. At least make a drive way. Food was ok. But coffee on a foam cup?? Really?? Drinks really bad.

Very nice

Overall I rate this property low due to the lack of cleanliness, attention from staff, and accountability. We stayed longer due to family and activities we wanted to do in the area but even before arrival to the property the front desk never picked up thier phone. We even arrived and called the front desk and noticed that the receptionist was ignoring incoming calls. Also, beware of the lack of cleanliness within the rooms. After being checked in we proceeded to our room to find a large spider with web all over the room. I did address this with the front but I was met with push back instead of moving me to a clean room. After back and forth I was able to move to a different room. Within this room I found a bed bug and cockroach, mind you it was my finally day so no further room change was made. Also, when speaking to the front desk very little was done to take accountability and provide excellent customer service without having to push for the hotel to address my needs. I believe this hotel is not a good option and you should spend your money elsewhere, where you matter to the hotel.

The hotel property is not well kept. The room was not clean. The ceiling tiles off the balcony were damage and was falling.

Great staff and food, room with a hammock, beautiful shower and warm water, nice pool, great music and not too loud, just enough fun.

Perfect for spending a weekend with your family

The staff were great. The grounds are really impressive. Loved hearing the waves crash against the retaining wall. Some of the food was very good, some was just so so. They need better steam tables to keep the food warm. Also, this isn't their fault, but the road that leads to Reef Yucatan and other nearby resorts is ridiculous. It's like an obstacle course of potholes.

Es un hotel pequeño, habíamos pocos huéspedes por lo que los alimentos eran limitados, pero siempre había un chef en el restaurante que preparaba lo que quisieras al instante. Las bebidas eran con licores de marcas no muy conocidas, y había poca variedad. El staff y el servicio fue muy bueno, con excelente actitud y disposición de ayudar.

I appreciate the friendliness of the staff, I like that it isn't too loud except for a couple occasions like christmas dinner. I find it is a good value to be right beside the ocean and having all meals covered plus snacks and several drink options. Yes it is a bit of a drive away from Merida but that puts it close to wild flamingos.

Nice place. Secluded. Unpaved road entrance makes it quite a bumpy ride to enter. Saturday was understaffed. Too many events and not enough staff for good care. But, yet, still nice.

Needs maintenance , also it doesn't have a pace to put our luggage or a table food wasn't good.

The main pool wasn’t working

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