Overall Ratings & Reviews Best Western West Monroe Inn

The bed/mattress was too hard

Construction!! Stepping over boards with nails pointing up. Changed rooms away from construction on lower level. The clerk at check in was very kind and helpful. He changed our room, gave us linen for the sofa bed, extra linen, even fixed the TVs in the room that didn’t work. Connected the phone in the room, and replaced two light bulbs in the lamp in the room. He went out of his way to make us comfortable.

Our stay here was really nice the only two things that need addressing is the water it was brown out the faucets seems to be a thing here in Monroe. And the mattress was a little hard but I still got a good night sleep. Other than that the staff was wonderful the breakfast was great and lots to choose from and the rooms were really clean with all the amenities

We didnt end up staying because the exterior of the property was real run down. Also, Im not sure why this comes up as a hotel when it is clearly a motel.

The stay was hood. We were just passing through on our way to a friend's place. The hotel was clean and comfortabl. Brittany, at the front desk was professional, helpful anf friendly.

Area was as advertised and fit my needs. The kids loved it

When I booked the reservation, it said it had a Jacuzzi or a hot tub when we got there. The reception informed me that I’ll only had one room with a Jacuzzi and it was already taken and I felt like I should not pay $126.for something that I was told I could get that I didn’t get.

Didn’t realize it had outside entrances & stairs to carry suitcases.

The desk clerk called me at 10pm wanting to give my room away. I told him I was coming. We where 30 minutes away. He ten called again wanting to run my card before I got there. My card was stolen since I booked. He said if I didn't give a new card he would give my room away. I THOUGHT ONCE YOU MADE THE APPOINTMENT With A CONFIRMATION THE ROOM WAS YOURS. I SHOULD NOT HAVE BEEN HARASSED! The hotel was below your standards. Does breakfast usually end at 9? I thought or think it should be 20

The water in the toilet looked yellowish so I thought housekeeping didn't flush it. I flushed it and the water still looked yellowish. When i went to take a bath, the tub was filled with the same nasty water as the toilet. It will not allow me to add the photos.

There was no toilet tissue in the room! Room has not been deep cleaned in a very long time. There was construction at the property; nails in the parking spaces, broken tiles & wood with nails laying around. Construction is okay, but the exterior trash is horrible. Telephone didn’t work & you could not call front desk. Property has potential but the things we experienced are not acceptable, especially with the room price!

We were placed in a room where the sink didn't drain,The pillows were ROCK hard and a very unsafe looking man was hanging out the door 2 doors from us and another on the phone on the other side. There was. Bin with broken commodes and other paraphernalia right outside our door. The only GOOD thing about the whole visit were the workers They were very nice. The floors looked mice

Awesome

Remodeling. But nice and clean

Too dirty Need replace bed

They upgraded our room to a suite. They were having renovations going on. Did not care for the breakfast, was not enough to chose from. But over all not a bad stay.

Clean and quiet just remodeled. Good breakfast.

Really friendly staff and excellent service

Other than the beds being horrible, everythjng else was great!!

The water at this hotel was yellow. I took the longest shower when I got home from my trip. Idk what was im the water but I limited my showef time there