Overall Ratings & Reviews Renaissance Denver Downtown City Center Hotel

It is a normal business style hotel. Friendly staff. If you drive, expect to pay for parking, and the valet staff are possibly the friendliest I've ever seen. They will take care of you and your car.

The restaurant food was mediocre. The wine prices were outrageous for the brands. And the crème brûlée was the worst i e ever experienced. The chef needs to be taught how to make it. I was told by the server that this is the way the chef likes to make it and then mentioned that many people don't like it. She waived the charge.

The staff is exceptionally friendly and accommodating. An additional bonus is the restaurant, it was actually the best food we had while in Denver! Hats off to the new Chef!

Beautiful hotel. Great staff

Nice

I love it !!

I love the lobby! Tyler (?) at the front desk was very friendly and helpful!

Very welcoming and easy to get to from airport on train

Our stay here was great!! Easily accessible to lots of stuff..very clean rooms, bar was nice, live music 🎶 was great.

This is a lovely hotel. The lobby and features of the old bank building and it's original artwork are very unique. This large space presents as warm and welcoming and the staff further adds to that feeling. The room was immaculate, beds were comfortable, no outside, downtown noise penetrated. Highly recommend

Very pretty lobby, nice staff :)

While most of downtown is still under construction, it’s still easy to get around. There are plenty of restaurants and shops around the area. Range in the hotel and the teller bar, amazing!

Let me start by saying the staff here is top notch. Everyone from the front desk concierge to the bartender were so friendly and welcoming. The main complaints are small, but noteworthy- The tv remote in our room barely worked, which was fine, we made it work. At 10:45AM someone knocked on our door and let themselves in (assuming room service, though we had our do not disturb sign out). We let them know we were here and they left. The back of the door at the hotel says check out is at 12, however when you book they say 11.. either way, someone was letting themselves in before 11. We called the front desk and they told us check out is 11, and we explained it says 12 on the door so we will do our best to be out by 11. They were very kind about this, and extended our check out to 12, though it did leave a bit of a sour taste in my mouth. Overall our experience and stay was wonderful, however for what you pay for a room and for a 4 star hotel, I think a few things could’ve been better. That said- the espresso martini by Josh (I believe, the gentleman working the night is 2/14), 10000/10!!

They did not give the room I booked and only gave one bed when we requested two. They stated that they don’t honor bookings through Expedia and it is essentially first come first serve. We then asked for an extra roll-away bed but they said they had given them out already and there were no more left. Terrible experience.

Very happy with our stay. Spacious and comfortable room and bathroom. Staff is super friendly. Great locatio, beautiful lobby. Would stay here again.

Beautiful property

The lobby was gorgeous and comfortable! There was a bad smell on 6th floor for a day or so during my stay...like ?sewer. I didn't tell the front desk but could have done so.

Convenient location and friendly staff. Always our go to when we attend professional sports events in Denver.

Excellent service at check in and check out by the same employee at the counter. Allowed my son and I an early check in on a very cold day so we could add a layer of clothes and be on our way to an early hockey game. Totally nice about it and fully accomodating. Nice large rooms, well maintained, quiet. Didn't go to the bar this visit, but I have on previous visits and its great and bartenders are good and personable. Great stay in Denver!

Male staff were nice