Fix the elevators please as it took me 20 min to get to my room

This was a really fun place to stay for a quick trip to the city. Super accessible by multiple subway lines and in the heart of Broadway and Times Square. Check-in and check-out were very simple, and the baggage storage option is a significant plus. The rooftop bar has a great vibe and offers fun, boozy cocktails. The only negative was one morning without hot water in the shower, otherwise it was a great place to stay!

Location was convenient and facilities modern.Stayed there for the first weekend of August for my gf's birthday. The staff helped make it special for her by providing a card and complimentary drinks. Would stay there again.

Stayed at Citizen M in London so knew what rooms were like. Enjoyable stay, wasn’t keen on the breakfast so worked out expensive for what I had.

Wonderful staff and the best location to explore the Theater District and Manhattan.

Small and cute boutique hotel in the heart of the broadway action

Friendly staff, nice rooms and great location. We walked to all iconic attractions.

I love CitizenM’s modern and well thought out designs. Everything is controlled by the iPad and the set up of the room is efficient. Replace all the toilets with bidet toilets is my only recommendation for the room. Other pluses about this CitizenM: good location (if you don’t mind the crowd); easy access to metro stations; fluffy pillows; great selection of TV channels; super welcoming front desk crew.

The service was excellent and the hotel was just what we needed for our stay!

The smell is nice and place is clean.

Beautiful, clean, super friendly like, the best friendly Rooms were tiny but expected. Rooftop bar phenomenal. Bar tenders in lobby super friendly. Would come back in a heartbeat

Check-in was pretty easy. The lobby is beautiful. I love he rooms and the bed was very comfortable. Great location.

nice staff and super clean room! enjoyed my short stay

I really loved how nice the staff was and how well stocked the room was. Only thing they needed to do was dust off the remote the rest was awesome

It was great!

Wonderful comfy bed. Convenient to theatres and eating

T

I like that everything was within walking distance. Hotel was very clean, food was horrible and most staff were rude with an exemption of two employees Grace and John that were very kind and helpful and always had a smile on their faces.

Room was very clean, bed was comfortable, lobby was very nice! Staff was very friendly & excellent!!!!

Loved the location, very nice and clean. Near Times Square