We had an excellent experience from the moment we arrived until our departure. We felt well taken care of throughout our stay. The food options were fantastic, and while the beach was very hot in August—something we expected—the water provided a nice relief. I did anticipate that the sargassum would be cleaned up better, but it's hard to find any major complaints about the place otherwise. Our swim-up room was amazing, and the attached pool was mostly empty, only being used by neighboring guests. Overall, I would definitely recommend this place, and we would love to come back! would definitely recommend this place, and we would love to come back!

The property had everything for a family of 4. There were tons of food options and drink options everyday. The resort really took time to come up with new and fresh ideas for daily activities and it was very kid friendly.

The check in was painful. We were supposed to check in

Fabulous stay! Staff was amazing and we loved Edith in the sweet corner

We truly enjoyed every moment of our stay at Finest Playa Mujeres! From the moment we arrived, the service was exceptional. Every staff member—from the bellboys, front desk and housekeeping to food & beverage, entertainment, and AquaWorld beach sports—went above and beyond to make our stay memorable. The resort itself is immaculate, with spotless facilities and a strong sense of safety throughout. The attention to detail, cleanliness, and warm hospitality made for a relaxing and enjoyable getaway. We can’t wait to return! A special shout-out to Alejandro Martin and his entire entertainment crew—Abraham, Kevin, Macro, Daniella, Maliano, and many others. They were amazing! From daily pickleball games to beach volleyball, biking, and countless other activities, they kept us engaged, entertained, and having fun all day. They are simply the best! Beyond entertainment, we loved all the RESTAURANTs and the wonderful buffet at The Market. The Food & Beverage team was outstanding—always warm, welcoming, and attentive. We love them all! The beach was beautiful—very little seaweed, clean, with comfortable seating areas and excellent service from Izlsa A big thanks to Alberto from AquaWorld on the beach. He was so friendly and made our Catamaran trips a highlight of our stay. in addition, the boys especially loved paddleboarding and kayaking! Thank you as well to Ray and his jet ski crew—our boys had a blast! A special thank you to the housekeeping team- (and to the lady that cleaned our

The most incredible stay! I seriously did not want to go home. Counting down the days until we are back on the white sand beach, beautiful pool and absolutely delicious food. 10 out of 10 across the board!!!

Very good

For the price you pay it doesn’t feel like a 5 stars hotel at all. Be ready the dress up every time you need to eat. Very strict dress code, their app is very confusing communicating this. Best places to eat were steakhouse, hibachi and taco truck everything else felt subpar.

The service was exceptional! And the food was great! Okay maybe not the Asian food. lol but everything else was amazing! I loved the steak house, Brass, and i loved the French restaurant, Le petit. Definitely want to plan a trip and take my daughter. She would’ve loved the water area for the kids.

We had a truly enjoyable stay at the resort. The property is beautifully maintained, with lush grounds and a clean, relaxing atmosphere throughout. One of the highlights was the service—everyone was friendly and accommodating, but Eric at La Dunas Beach House stood out as the best server we encountered. He was attentive, professional, and made every meal feel special. The rooms were cleaned twice a day, which was a nice touch and really kept things feeling fresh and comfortable. We also appreciated the no-reservations dining concept in theory—it encourages flexibility—but in practice, it meant long wait times. On more than one occasion, we waited an hour or more to be seated, which was frustrating when we were just ready to eat. Overall, a great experience with just a small hiccup around the dining logistics.

We had dietary restrictions as we only eat halal and they were very good about it. Everyone in the food and beverage were notified and they were really helpful to ensure we had a great experience.

Excellent resort and service

Beautiful resort. Lots of food options but not very good. Service was excellent and staff was very friendly

Luxurious property.

This place isn't designed for guests who want a genuine luxury experience. It's engineered to look good enough in marketing materials to justify premium pricing while delivering the cheapest possible experience behind the scenes. They're banking on the fact that most people are Americans and not familiar to a really high quality Mexican experience that you can get in other resorts. This place is all flash and no substance - the very definition of a tourist trap masquerading as luxury.

Wonderful!

Wonderful quiet place, alot of food options. Staff were great

Folks that work there are not accommodating and helpful at all, the hotel’s air conditioning is terrible. Restaurants have really long wait and the food comes out cold. There’s no extra perks for finest club so it’s a waste of money. Beach area was full of seaweed and hotel doesn’t seem to be too concerned about cleaning. I had a finest two bedroom via Expedia with roof top pool but didn’t get the two bedrooms. The’s no privacy in the room that was provided, the bedroom and the bathroom are in the same area nothing separating, no door at all. The property is not ran the same as other excellence resorts such as one in DR or Jamaica. I am very disappointed and had to switch resorts. I would not recommend this to anyone. This place isn’t all that luxury. The hotel we switched to is really a true luxury resort, worth the money. I would not be returning to the excellence resorts in the future.

Restaurants options was great and the staff was very profesional

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