Overall Ratings & Reviews Virgo Batik Resort, Teluk Batik, Lumut

Spacious room and breakfast spread was generous.

bring a towel ready, you have to bring toothpaste ready

I'll arrive at the hotel at 3.00pm even check in time 2.00pm. So I'll go to the front desk reception to register, check in & get the key room. But, I'm very disappointed because the reception told me my room was not cleaning yet. I ask that lady how many long I should waiting, but that lady told me she doesn't know and that lady take my phone number and call me if my room already clean. So I decide to rest at the Pantai Teluk Batik in front of the hotel. Then around 6.00pm I came back to the hotel and also ask the reception my room already clean or not? But that lady told me the room was not cleaning yet. I'm very shocked & angry. Because I already waiting almost 3 hours to get my room. Then after I argue them. They give me the room around 6.40pm. I'll enter the room. So I rate this room 4/10. The toilet smell not good & cannot used. I and my family had to used the lobby toilet if want to poo. The air-conditioner not functioning well. I see many guests who have the same situation as me (late check in). So I think this hotel should not rate 3 star. The manager also cannot responsible and not here on that day.

Resort buruk menakutkan, saya terus balik mlm tu juga sebab ada rasa seram, dah la lampu banyak rosak dalam bilik, pekerja ada 4org sahaja, bilik ada 59bilik.. malam tu juga saya balik tak jadi tido di situ.

I don't have the photos, but the room I stayed in sucks. The sofa already broken. The TV can only open 1 chanel but it got super poor reception. The toilet is ridiculous. Got no place to hang towel, no place to put toiletries and worst of all, the shower head is on middle of the bathroom, even away from its faucet. Also no lights for back carpark. Its so dark and horror at night. Other than that is cool. Friendly receptionist and easy check in and check out.

Everything was good until the kids want to swim at swimming pool. The pool totally different from the picture in the advertisement. The hotel must responsible to replace the picture of their real pool. The kids really disappointed regarding this matter.

Pesekitaran kotor, kolam mandi kotor, keadaan bilik air, tandas kotor

Resort old fashion ... not worth it with the price of rm250 ++/per nite ... not recommended ...

Only one plug socket that can be used ... the sink is leaking !!

No wifi signal in room.. poor aircond condition and no several dish for breakfast

Comfortable and spacious room as well as ample parking..but towels are only given 2 sheets while booking for 4 people..smell room and sticky floor. Sheets and pillowcases smell..the water is very slow.

Aircond problem, slow shower.

Dirty .. Pound toilets do not wash in a year..the same as mcm ride home rm30

Family vacations with children and wife, the room floor conditions are oily, although they look slick. The toilet is just 70% clean not satisfied. Duration of check-in delay, close to 1 hour.

Receptionist not helpful at all. Have booked for a room of 3 persons but instead the room only have bed for 2 person. What’s the point of saying that the room is for 3 persons at the first place? And when asked for extra mattress they said no housekeeping staff so can’t deliver the extra mattress to our room. Asked for another solution the counter lady said simply cancel my existing room and pay walk in rate for new room with 4 beds. Terrible service that was the first and the last to check in there.

Old hotel with old furnitures and old unclear reception tv with only 1 channel. Very late to provide the requested towels. Will never go there again.

The location of the hotel is very strategic, facing the beach. But the reception desk service to the hotel room was very disappointing. Airconds do not work well, toilets are dirty, toilet doors are down. Cup of water smells. Please upgrade your service.

The bathroom was not clean and the atmosphere of the hotel was uninteresting.

Check in hotel room not fully ready, can change room but aircond problem is not cold. Maintenance is not satisfactory, the location is ok but when the night is a bit dark, less use of street lights and somewhat gloomy mood. Please make improvements.

Unpacked room. Guest's personal belongings prior to our entry were not removed. The toilet also has no lock, the key is broken. The toilet was stuffy and disgusting. Towels are not provided. For us rooms are not packed. The trolley is also on the go for the luggage.