Overall Ratings & Reviews Royal Empire Premium

Most unpleasant experience ever. The front desk tried to trick us by giving twin beds set together instead of of our booking for king beds. First they said no more king beds, then I demanded for the reservation I made. Front desk staff was rude. Hotel is not maintained. They have 2 breakfast buffets. One for Chinese and another for the rest. I don’t understand that. I think this hotel is good for Chinese travelers. But hotel staff are very demanding as if they are giving rooms for free. Breakfast is not good unless u like to have omelet everyday. I think the management have completely neglected the hotel maintenance. Wonder how they have got 4.5 star rating by Hotels.com

Facilities: Outstanding; Value: Fantastic; Service: Remarkable, Excellent CS; Cleanliness: Spotless; Food at the restuarant is costly.

Facilities: Unpretentious; Value: Affordable; Service: Courteous; Cleanliness: Neat; Could not find any material on Tourist Guides in the hotel.

We had some difficulties with the breakfast, too different.

酒店房間收不到Wifi 而且冷氣要頗長時間才冷,可能因為柬埔寨本身太熱 但整體來說可以接受