I've stayed here many times since 2011 and never had issues, last time I stayed the tv didn't work (missing cable connections) the time before that the hot tub in my room didn't work, I had a broken knee at the time and was using a walker and was put on the second floor (there's no elevator) staff only offered a partial refund, a hot tub room was available on the first floor the next night and I wanted to stay, they charged me 50.00 (management before them would have not charged)